SAP NS2 Automation Engineer-Virtual-20171

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

SAP NS2 Automation Engineer-Virtual-20171
 

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a U.S. Person; NS2 does not offer Visa sponsorship for this role

All internals must have manager’s approval to transfer

Automation Engineering ensures that SAP NS2’s services, both internally and externally-visible systems, have reliability and uptime appropriate to customers’ needs in addition to a fast rate of improvement while maintaining an ever-watchful eye on security, capacity, and performance.

Automation Engineers are also creators of engineering and systems development. Much of our work focuses on optimizing existing systems, building secure cloud infrastructure, and eliminating work through automation. As Automation Engineers are responsible for the broad picture of how our various SaaS and PaaS products relate to each other, we use a breadth of tools and approaches to solve a broad spectrum of problems. Post-mortem and proactive identification of potential issues factor into iterative improvement.

Automation Engineering’s culture of diversity, intellectual curiosity, problem solving, and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while also creating an environment that provides support and mentorship to learn and grow.

Behind everything our customers see, the systems built by the Automation Engineering team keep it running and keep their data safe. We make SAP NS2’s product portfolio possible. We’re always trying to keep our services up and running while also ensuring our customers have the best and safest possible experience.

 

RESPONSIBILITIES

Collaboration with Upstream Developers:

• Actively engage and collaborate with upstream developers to identify, review, and suggest enhancements or modifications to the existing codebase. This will involve a deep understanding of the upstream code, as well as the specific needs and demands of our customer base.
• Provide feedback and technical recommendations to ensure the delivery of high-quality code, aiming for performance optimization, scalability, and seamless integration with our existing systems.

 

Shared Service Environment Support:

• Oversee and maintain the optimal performance of our shared service platforms, including GitLab, Vault, Identity, and SFTP. Regularly monitor service health, ensuring uptime, reliability, and swift resolution of any disruptions or issues. Provide end-user support by addressing queries, troubleshooting problems, and offering guidance on best practices. Collaborate with internal teams to ensure these platforms are integrated seamlessly, and continuously assess the need for updates, patches, or enhancements to maintain the highest standard of service availability and security for all stakeholders.

 

• Actively participate in internal and external audits pertaining to the shared service environment. Collaborate with auditors to provide necessary documentation, logs, and evidence showcasing the adherence to industry standards and best practices. In the event of any audit findings or discrepancies, take lead responsibility to design and execute remediation strategies, ensuring the shared service environment remains compliant and secure, addressing all vulnerabilities and areas of improvement in a timely manner.

 

 

• Engage proactively in the Problem Management process for services within the Shared Services environment, ensuring that incidents are thoroughly analyzed, documented, and addressed. Take an active role in conducting Root Cause Analysis (RCA) for any service disruptions or issues, collaborating with cross-functional teams to pinpoint underlying problems. Ensure that corrective actions are implemented to prevent recurren