Salesforce Solutions Architect

Company Description

Merkle is a data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that influence people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology improve marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description

We are looking for a Salesforce Solution Architect for articulating and driving the design and implementation for Salesforce CX projects based on the Salesforce Sales/Service Cloud within client ecosystems. The Solution Architect is a leader, not a gatekeeper. The solutions they develop are based on the tactical needs of our Delivery teams and keeping solution roadmaps aligned with client vision, metrics, and sustainability. Our Delivery teams are awesome and motivated to deliver based on client goals and results. The Solution Architect creates the foundation for success in our Agile technical delivery process on top of platform features and business capabilities.

Responsibilities

• You will lead the implementation and customization of Salesforce applications for external clients.
• You will be involved with Salesforce configuration and development, data migration, and integration with other systems.
• You will create architecture and solution design documentation, system landscape diagrams, process flow diagrams, data models, or entity relationship diagrams.
• You will analyze complex business processes, identify opportunities for process improvement, and propose solutions to optimize Salesforce.
• You will lead teams during project implementations, ensuring delivery within defined timelines and budget.
• You will gather requirements from partners, communicate progress, and manage expectations.
• You will stay updated on new Salesforce functionalities, best practices, and industry trends to recommend solutions.
• You will promote adherence to best practices for coding, testing, and deployment.
• You will report into the VP CRM Loyalty.

Qualifications

• 2+ years of experience in Salesforce solution delivery in fact-paced organizations
• Success implementing Salesforce Sales/Service and/or Loyalty management solutions.
• Demonstrated experience leading multiple client projects simultaneously.
• Intermediate knowledge in Salesforce design and architecture patterns and best practices.
• Excellent client management skills managing internal and external relationships.
• Must work well with a variety of individuals, and display client and internal team leadership.
• Experience in Agile and Waterfall project management
• Required Certifications (at least one of the following): Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Platform Developer I.
• Experience with the Atlassian suite or comparable products for feature/ticket backlog management.
• Experience assessing Salesforce solutions to ensure compliance with industry or regional regulations and appropriate security standards.

Additional Information

The anticipated base salary range for this position is $91,000k-110,000k. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. Our company's incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com.

This job is fully remote.

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About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society