Salesforce Product Manager

About Kinetic 

The Kinetic team is on a mission to create a safer workplace and better life for the frontline workforce around the world. We are re-defining workers comp by focusing on three main pillars: injury prediction, prevention, and management. Kinetic develops technology-driven solutions in each of these areas to create best-in-class outcomes for our policyholders. 

Kinetic’s first product is a smart wearable device that monitors kinematic motion of an employee, and helps provide coaching on high-risk ergonomic motions such as bending, twisting, and jumping. It has proven to be incredibly effective at reducing frequency and severity of strain and sprain injuries by over 55%. 

Since then, we have expanded into developing tools such as a rapid-return-to-work process, computer vision for safety in the workplace, and generative AI for claims management. This is an exciting opportunity to work at a company fusing technology with industry leading services to create happier, healthier employees.

The Role

We are seeking an amazing Salesforce Administrator, Business Analyst, and Product Manager to join our team and play a critical role in optimizing, enhancing, and expanding our Salesforce platform and development processes.

Salesforce powers the core operations of our Insurance business — from Distribution and Clearance to Underwriting and Account Servicing — and it's the foundation for building our AI- and automation-first insurance company. In this dynamic hybrid role, you will act as the strategic bridge between our business stakeholders and Salesforce development team, ensuring the platform evolves in lockstep with our fast-paced growth.

You’ll gather and translate business needs, analyze workflows, manage the Salesforce roadmap, and deliver scalable, intuitive, and high-impact solutions. Your focus will span process efficiency, automation, platform governance, business reporting, and delivering a Salesforce experience that drives value across the entire organization.

Key Responsibilities:

Salesforce Product Management

• Own the Salesforce roadmap, aligning platform capabilities with business priorities
• Collaborate with Product & Engineering to align roadmaps, development timelines, and interfaces between our Salesforce environment and our technology products and systems
• Own and manage the product backlog, task planning, and release cycles
• Prioritize features and enhancements based on impact, user feedback, and technical feasibility
• Coordinate user acceptance testing (UAT), deployment, and post-launch support
• Work with the developers to enhance our deployment processes
• Track product KPIs, usage metrics, and business outcomes to inform continuous improvement
• Report on the ROI and performance of Salesforce initiatives to leadership

Business Analysis

• Partner with stakeholders across Distribution, Underwriting, Operations, and more to gather and refine business requirements
• Map current processes, identify inefficiencies, and define how Salesforce can streamline and improve operations
• Write user stories, process flows, and functional requirements in collaboration with the dev team
• Work with the developers to develop, test, & deploy impactful solutions into Salesforce
• Develop documentation and training materials for end users.
• Aggressively drive projects to completion by holding teams accountable

Salesforce Administration

• Manage day-to-day configuration tasks, including custom fields, flows, reports, dashboards, profiles, and permissions
• Maintain system integrity and data quality through deduplication, validations, and automation
• Proactively identify areas where platform enhancements can drive productivity and insights
• Stay ahead of Salesforce releases and identify features that can benefit our organization

Collaboration

• Your role sits at the heart of our company so crossfunctional collaboration is key
• Work closely with Salesforce developers to design and test technical solutions.
• Liaise between business users and technical teams to ensure alignment and successful delivery.
• Collaborate with engineering to drive product innovation centered around SFDC data
• Communicate with executives on the status of critical projects

Qualifications:

• 7+ years of experience as a Salesforce Administrator
• 5+ years as a Business Analyst or Product Manager
• Salesforce Administrator Certification required (Advanced Admin or BA certifications a plus)
• Strong understanding of Salesforce Sales Cloud, Service Cl