Salesforce Developer

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

Systems Recruiting & Admissions

Time Type:

Full time

Job Type:

Regular

FLSA Status:

Exempt

Work Modality:

Hybrid 04 (On Campus 1 day/Month)

Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Salesforce Developer will play a key role in building, customizing, and enhancing American University’s Salesforce solutions to support its business objectives. This position focuses on creating tailored solutions using Apex, Omni Studio, Visualforce, and the Lightning Component framework to meet the University’s needs, improve user experience, and ensure seamless data integration across systems. Responsibilities include automating business processes utilizing tools like Process Builder and Flow, maintaining data integrity and security, developing and maintaining custom applications, troubleshooting integration issues, implementing new features, and recommending best practices.

Additionally, the Salesforce Developer will handle quality assurance (QA), testing, debugging, and creating technical documentation. Staying up to date on Salesforce developments is essential to support ongoing improvements. This role works within the Office of Information Technology on the Solutions Engineering team, collaborating with other technical experts.

Essential Functions:

1.) Design, Develop, and Configure Salesforce Solutions

• Design, code, test, and implement customized solutions on the Salesforce platform to meet business requirements.

• Develop and maintain custom applications using Apex, Visualforce, Omni Studio, and other relevant technologies.

• Identify and troubleshoot issues within Salesforce or integrated third-party platforms, conduct code reviews and make necessary modifications.

• Create and maintain new Salesforce features and functionality.

• Recommend best practices to enhance existing Salesforce implementations.

• Stay current on new Salesforce features and functionality to continually enhance existing solutions.

• Manage Salesforce upgrade schedules, adhering to IT best practices.

2.) Test and Implement Technology Solutions

• Collaborate with system analysts, application developers, project/product managers, and vendors to implement technology solutions.

• Lead system and user acceptance testing to ensure software meets business requirements.

• Support business analysts in creating detailed and structured test plans and test cases.

• Validate test results and establish technical mitigation strategies as needed.

• Obtain testing approvals from stakeholders.

• Work in Agile delivery methodologies.

• Apply creative and analytic problem-solving, promoting teamwork, innovation, and excellence.

• Provide expert consultation throughout all phases of the project and product development cycle.

3.) Technical Support and Operations

• Address support requests and issues related to Salesforce CRM solutions and associated platforms for critical business functions.

• Maintain up to date knowledge of CRM solutions, including new releases and functionality. 

• Keep technica