Scheduled Hours

40

Position Summary

The Salesforce Configuration Analyst is responsible for design, development, configuration, testing, implementation, and maintenance of Salesforce application functionality to aid University Advancement in meeting its goals. Analyst delivers solutions to Advancement by completing declarative development within the Salesforce platform. Examples of this include but are not limited to creating custom objects and fields, editing page layouts, creating, and editing list views, developing simple and complex formulas for custom formula fields, creating, and editing flows, and building validation rules to provide users with the most relevant experience possible.

Job Description

Primary Duties & Responsibilities:

Application Lifecycle Activities

• Review business requirements and ask thoughtful questions to ensure the right solution.
• Assist with resolving tickets and providing feedback about additional analysis needed or questions that must be answered prior to work.
• Participate in all Agile ceremonies and provide input to the pointing process and retrospectives.
• Configure, monitor, maintain, test and debug declarative development.
• Follow established change management processes.
• Participate in development reviews and adhere to development standards.
• Conduct QA on completed work according to documented acceptance criteria.
• Assist as needed with researching and evaluating new technology, products, specialized hardware and tools to optimize development and functionality of applications.
• Make recommendations to management and customers.
• Ensure that tasks are completed as assigned, taking corrective action to stay on schedule.
• Analyze and document existing processes as they relate to information technology solutions.

Support

• Support complex operational activities and recoveries.
• Coordinate with software vendors and external service providers.
• Troubleshoot escalated bugs and provide fixes.
• Provide off hours support, as needed.

Leadership

• Provide, cultivate, and foster excellent customer service.
• Promote adherence to departmental standards.
• Act as a source of direction, training, and guidance for less experienced staff.

Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Fully remote

Physical Effort

• Typically sitting at a desk or a table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Analyzing Business Processes And Data (4 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Preferred Qualifications

• Preferred Certified Salesforce Platform App Builder, Platform Developer, or Salesforce Administrator.
• Relevant technology experience including Salesforce declarative development.
• Experience working in higher education, with strong preference given to candidates with experience in advancement/fundraising.
• Experience in a higher education technology environment, especially with Affinaquest or Salesforce.
• Advanced technical knowledge of application systems and analysis, as well as industry best practices.

This position is fully remote and the targeted hiring range for this position is $65,900 - $85,000 annually.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:

Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis, Professional in Business Analysis (PMI-PBA) - Project Management Institute (PMI)

Work Experience:

No additional work experience unless stated e