Salesforce Business Systems Analyst

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Job Posting Title:

Salesforce Business Systems Analyst

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM Online - SET - AD - Salesforce Development and Data & Infrastructure (Tom Bueno (00083268))

   

Work Location:

Louisiana Emerging Technologies Center

   

Pay Grade:

   

Job Description:

As a Salesforce Business Systems Analyst, you will be part of a team responsible for delivering Salesforce technology solutions to LSU Online and Continuing Education. Our Salesforce Business Systems Analyst is responsible for requirements gathering and documentation, working with the Salesforce developers to translate those functional requirements into solutions, testing, training and post deployment support. As a Salesforce Business Systems  Analyst, you will work alongside Salesforce developers and admins, web developers and others to design, develop, and deploy scalable and sustainable Salesforce solutions all while learning and growing your skill set.  You will also assist with project manager-like activities which may involve monitoring project progress and health.

Job Responsibilities:

Work closely with end users to gather, understand, document and define functional business requirements that help our divisions to be more productive.  Determine project scope and assist stakeholders with determining project success criteria. 40%

Work collaboratively with team members to design a solution that will meet the business requirements. Develop and document user stories and to-be process flows to support the design and development of the solutions.  Provide project progress and metrics that measure health of project. 20%

Collaborate with developers to test and verify that solutions will meet the business requirements and assist with configuration, as needed. Provide end user support as needed. Assist in administering Agile process and ensure team is following prescribed best practices. 20%

Participate in system demos, new feature announcements, user acceptance testing, and end user training. Provide project status updates. 10%

Serve as backup for the Salesforce administrator and Agile team Scrum Master as needed. Other duties as assigned. 10%

Minimum Qualifications:

Bachelor's degree in Computer and Information Systems with 3+ years of experience

Specific Experience:

- Experience soliciting, gathering, analyzing and documenting user requirements
- Experience documenting user stories, to-be process flows and performing end user testing
- Experience with Salesforce and its components or equivalent CRM
- Experience with project tracking and/or reporting project status

Preferred Qualifications:

Master's degree in technically-related field with 5+ years of experience

Specific Experience:

- Experience soliciting, gathering, analyzing and documenting user requirements
- Experience documenting user stories, to-be process flows and performing end user testing
- Experience with Salesforce and its components or equivalent CRM
- Experience with project tracking and/or reporting project status

Additional Requirements:

Operation Essential Personnel - This position may be asked to work during an official closure, but who is otherwise not required to report to the physical campus during a closure and whose absence does not present a risk to the safety, resources, and well-being of the campus per FASOP HR-01.

   

Additional Job Description:

Special Instructions:

Please provide cover letter, resume, (3) professional references and transcripts. Official transcripts are required prior to hire, if needed.

For questions or concerns regarding the status of your application or salary ranges, please contact Tom Bueno at tbueno@lsu.edu

   

Posting Date:

July 30, 2025

   

Closing Date (Open Until Filled if No Date Specified):

November 27, 2025

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options