Salesforce Business Analyst

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. 

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! 

Job Summary:

We are seeking a highly experienced and results-driven Salesforce Business Analyst (Service Cloud) who serves as an empowered team member and leader, deeply knowledgeable in both business operations and Salesforce capabilities. This role works closely with subject matter experts, end users, and development teams across Claritev business units to elicit, analyze, and document business requirements using industry best practices.

The incumbent plays a critical role in ensuring that project teams deliver solutions that meet real customer needs, particularly in the areas of Salesforce implementation and process optimization. This includes minimizing requirement defects early in the lifecycle, defining scope, designing scalable solutions, and maintaining alignment between stakeholders and project teams—especially on complex and evolving initiatives. The role also drives continuous improvement across commercial operations by identifying opportunities for innovation and operational efficiency.

Key Responsibilities:

• Act as the primary liaison between business stakeholders and IT teams, translating business needs into clear, actionable technical requirements.

• Facilitate discovery sessions with business stakeholders to capture and document existing workflows from legacy systems, and translate them into streamlined, scalable solutions that adhere to Salesforce Service Cloud best practices.

• Develop clear, concise documentation including business requirements, process flows, user stories, training guides, and release notes.

• Facilitate user acceptance testing (UAT), validate configurations, and troubleshoot issues post-implementation.

• Partner with development teams during implementation to ensure solutions are effectively delivered and meet business objectives.

• Support and validate project delivery to ensure the solution meets the requirements.

• Create training materials and support change management to drive adoption across business units.

• Ensure solutions meet regulatory requirements (e.g., HIPAA, CMS) and support audit readiness

• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

COMPENSATION

The salary range for this position is $100k-$135k. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

Job Requirements

• Minimum 6 years of experience in business analysis with expertise in salesforce service cloud

• Computer related Bachelor’s degree is preferred or equivalent work experience in software development

• Hands-on experience leading discovery and migration efforts from legacy systems to Salesforce platforms.

• Strong understanding of healthcare workflows including claims processing. Experience working with healthcare data sources.

• Excellent verbal and written communication skills with technical and non-technical stakeholders

• Strong understanding of Salesforce Service Cloud features such as case management, omni-channel routing, automat