Salesforce Business Analyst/Admin

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading non-profit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description

• Deliver Salesforce and Platform implementation projects including Salesforce Service Cloud, Sales Cloud and Loyalty Cloud
• Knowledge of Salesforce Health Cloud, preferred
• Lead Client Discovery sessions to gather and understand business requirements
• Own and assist with data migration and code migration into Salesforce Prod
• Create Data mapping documentation
• Create business process flows and understand integration needs
• Define solution definition and architecture
• Create Solution Design Documentation (Functional Spec)
• Lead and perform requirements and specifications documentation
• Lead and perform Salesforce system configuration
• Identify and suggest improvisation strategies to increase efficiency
• Identify risks within the business requirements
• Work closely & effectively with Engineering and QA teams
• Mentor junior resources

Qualifications

• Bachelor's degree
• 5-8 years of Salesforce professional experience in fast-paced organizations
• Proven success implementing Salesforce Sales, Service or Loyalty Cloud a number of times, preferably for multiple companies
• Excellent Communication Skills managing internal and external stakeholders
• Excellent Client Management Skills
• Must work well with a variety of individuals, and display client and internal team leadership
• Must be able to handle multiple client engagements at a time
• Great attention to detail, organized and a problem solver
• Preferred Certifications: Salesforce Administrator, Salesforce Business Analysis, Sales Loyalty Management, Service Cloud Consultant

Additional Information

Joining dentsu, you'll join a team of 65,000 people. It's an opportunity to produce career-defining work. Along the way, you'll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences. We offer exciting challenges, memorable experiences and opportunities to shape your future.

We're proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won't define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That's what we care about.

So, whether you're joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.

Please visit our website to find out more and connect with us on social.

The anticipated base salary range for this position is $91,000k-110,000k. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. The company's incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com.

#LI-LD1

About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for