Salesforce Application Consultant

Position Summary: As a Salesforce Application Consultant within the Corporate IT function, you will play a pivotal role in the design and continuous development of our customer relationship management processes. This challenging position focuses on supporting ZEISS business units in analyzing requirements and implementing solutions on the IT side for CRM platforms, with a special emphasis on a transformative project from SAP CRM to Salesforce.

Job Description:

• Act as a key player in the continuous development of CRM sales processes, emphasizing their IT implementation in Salesforce.

• Provide expert advice to internal customers/business units, capturing and analyzing requirements, and developing Salesforce solutions accordingly.

• Serve as the primary contact for implementing agreed CRM sales solutions, overseeing implementation by either yourself, internal employees, or external service providers.

• Develop and conduct functional tests, including overseeing the release and go-live processes.

• Maintain close communication with internal IT interfaces.

• Actively contribute to the preparation and execution of user acceptance tests and training within the Salesforce environment.

• Transfer developed solutions to the productive environment, taking responsibility for ongoing support.

• Collaborate with an international CRM team, actively contributing to the transformation from SAP CRM to Salesforce.

Job Requirements:​

• Bachelor's degree in business informatics, industrial engineering, business administration with an IT focus, or a related field.

• In-depth knowledge of CRM processes, with a strong emphasis on their IT implementation within the Salesforce sales domain.

• Proficient in both functional and technical aspects of the Salesforce environment.

• Demonstrated teamwork skills within an international context, coupled with strong consulting orientation and effective communication skills.

• Willingness to travel (internationally) as required by projects.

• Familiarity with SAP CRM (Sales) is desirable but not mandatory.

• Analytical and conceptual thinking, coupled with a collaborative approach in cross-functional teams.

• Fluency in German and English.

Your ZEISS Recruiting Team:

Maria Khalil