Salesforce Administrator/Senior Salesforce Administrator

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Salesforce Administrator/Senior Salesforce Administrator

Job Profile Title

Salesforce Administrator

Job Description Summary

The Salesforce Administrator will support the ongoing development of the University of Pennsylvania Development and Alumni Relations (DAR) Salesforce deployment. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes including: Fundraising, Marketing, Outreach, and our core program business processes. This position will be largely involved with requirements gathering, crafting acceptance criteria for enhancement requests, and system testing. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Administrator will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our CRM Platform.

Job Description

Job Responsibilities

• Serve as the system administrator for the Salesforce environment with nearly 1,000 users (extended beyond DAR staff)
• Coordinate the evaluation, scope, and completion of new development requests
• Work independently with members of the user community to define and document development requirements and write acceptance criteria for new system enhancements for both the administrator and team members
• Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities
• Review and update existing system documentation, as well as write new system documentation, as adjustments and enhancements are moved to the Production environment
• Test system enhancements in sandbox environments prior to deployments and coordinate user acceptance testing with end users