Salesforce Administrator

Strength in Trust 

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge

Reporting to the Senior Manager of Generalist Consultants, the Salesforce Generalist Consultant will play a crucial role in ensuring the seamless and efficient execution of our end-to-end processes within the Salesforce ecosystem. The ideal candidate possesses hands-on SFDC configuration skills, with a particular emphasis on troubleshooting, solution design, and flows. This role will be focused on production support but will also be involved with project execution, enhancements, reducing technical debt, and occasional project management. They must possess a service-oriented demeanor and a passion for working with Salesforce technology. The ability to work in a fast-paced environment will be crucial to this role. 

Your Mission

General Support: 

• Monitor Jira queues to troubleshoot incoming bugs and tasks providing timely responses and resolutions 

• Include resolution details in production support bugs/tasks 

• Create follow up tasks for issues discovered during production support 

• Document trends in system issues 

Configuration: 

• Configure and maintain Salesforce objects, fields, validation rules, workflow rules, and flows to support efficient order management. 

• Collaborate with cross-functional teams and Salesforce Solution Architects to understand solution designs and help implement them 

• Ensure accurate order data capture, validation, and processing, adhering to established business rules and standards 

Process Automation: 

• Implement and QA automation work, primarily done in Flow 

• Comfortable migrating workflow rules and process builders to Flow 

• Not required, but bonus if you are familiar with CPQ Automaton such as price rules, product rules, discount schedules, and contract generation. 

• The person in this role will be responsible for doing QA on their own work; support with UAT will be provided in some cases but not all  

Data Integrity and Security: 

• Implement and maintain data quality best practices to ensure accurate and reliable Salesforce data. 

• Enforce data security measures, including user access controls, data sharing rules, and field-level security. 

• Troubleshoot and resolve user-reported issues, collaborating with other technical teams when necessary  

Continuous Improvement: 

• Stay up to date with Salesforce updates, new features, and best practices, and proactively recommend enhancements to the Lead-to-Bill process. 

• Lead or participate in process improvement initiatives to drive efficiency and accuracy. 

You Are

Additional Responsibilities 

• Advanced troubleshooting for end users 

• Assist senior manager with the most urgent requests that we receive 

• Providing advanced support for Salesforce requests and escalated administrative tasks 

• Overseeing Quality Assurance (QA) and implement changes requested from User Acceptance Testing (UAT) for large deployments using the Salesforce Testing Framework. 

• Communicating with Solution Architects & stakeholders and maintain good working relationships with them.  

• Ability to QA configuration in a developer sandbox, promote it to a full copy sandbox for UAT, then release to Production (we use Gearset for this, so familiarity with Gearset or willingness to learn how to use it is needed) 

• Provide on-call support as needed for month end closing periods 

Your Experience Includes 

• 1-3 years of work experience in an operations or salesforce admin role