Salesforce Administrator

Job Title : Salesforce Administrator 

Location : Remote

The Salesforce Administrator will work independently and alongside a team of project managers, developers, and consultants to support critical sales efforts at Pearson VUE/Certiport. With strong knowledge of Salesforce best practices, technical configurations skills, and the ability to gather requirements, the Salesforce Administrator will work with the Sales team to gather requirements, build & present solutions, manage timelines, budgets and deliverables, train the sales team on Salesforce, and ensure overall project success. 

DUTIES & RESPONSIBILITIES 

• Undergo deep, technical business process discovery and create trusted solutions built on best practices. 
• Work directly with management to translate business objectives into technical requirements. 
  • Provide front-line support for users (answering questions, helping with report definitions, resolving issues, fulfilling requests). 
  • Monitor and resolve all opportunity - syncing issues with Portal.
  • Monitor discount quote and zero-dollar product opportunity approvals.
  • Responsible for ensuring timely updates are complete for all users, including integrations with other programs/systems
  • Onboard and train new Salesforce users.
  • Responsible for direct ownership of a particular project or work stream for larger projects. 
• Customize Salesforce including layouts, detail pages, custom objects and flows in Salesforce Lightning. 
• Stay up to date with new features and product launches from Salesforce and other technology partners. 

 

EXPERIENCE & QUALIFICATIONS 

• Bachelor’s degree in computer science, Information Systems, or a related field. 
• Minimum of 5 years’ experience in a similar role working with clients in a consulting capacity. 
• Experience with project management methodologies and familiarity with best practices as it relates to Salesforce projects. 
• Strong knowledge of standard Lightning components and Lightning App Pages. 
• One or more current Salesforce certificates (Admin, Consultant certifications, Platform Developer I, App Builder). 
• Ability to preserve confidential and sensitive customer and company information. 
• Ability to present solutions and gather requirements from various business levels include C-suite. 

SKILLS 

• Must possess time management/communication skills, core delivery skills, critical thinking skills and is reliable while adjusting to changes in priorities. 
  • Must understand Salesforce Administration/Configuration (including Flows, Validation Rules, Object Structures, Data Migrations). 
• Ability to work under pressure amid distractions and interruptions while maintaining a positive attitude. 
• Exceptional communication and presentation skills with ability to interact with clients a timely manner. 
• Demonstrate a high level of business acumen and ability to understand business process across many industries. 
• Self-starter, confident, entrepreneurial mindset and ability to work independently or in a group. 
• Ability to preserve confidential and sensitive customer and company information. 
• Ability to present solutions and gather requirements from various business levels include C-suite.