GiveWell is a research organization that identifies and funds cost-effective giving opportunities, focusing on global health and well-being. Our work is funded by thousands of donors who rely on our research to inform their giving. We’ve grown from raising $1.5 million annually in 2010 to raising over $300 million in 2023.

The Role

We are hiring a Salesforce Administrator to support internal users, continuously improve user experience and data quality, and ensure data reliability and consistency across our Salesforce instance. The Salesforce Administrator will fully own the support, maintenance, and roadmap of core products leveraging Salesforce NPSP, and provide front-line support for our custom Salesforce app.

Why we’re hiring this role right now: As GiveWell grows, so does our need for robust, scalable systems and top-tier support. We’re hiring for our Salesforce team to support this growth and our expanding user base.

As our Salesforce Administrator, you’ll support and eventually own:

• Outreach CRM 
• Gift/Donation Processing System
• Service Console/Case Management 
• Reports & Dashboards 

Note: Your journey will begin with a focus on support and system familiarization before assuming full ownership. You’ll collaborate closely with our Salesforce team as you build context and expand your scope of ownership over the first three to six months.

Specific duties will include: 

Salesforce Support

• Serve as the primary point of contact for all Salesforce support requests, resolving issues in a timely manner and/or routing requests for products maintained by other teammates
• Proactively monitor Salesforce performance and initiate troubleshooting when necessary
• Manage onboarding/offboarding and permission modifications
• Support teams with reporting and dashboards
• Design and deliver walkthroughs and training to educate staff
• Escalate bugs and larger process issues to senior SF teammates
• Create and share documentation to help teammates use SF effectively
• Identify and suggest areas for improvement

Database maintenance

• Own data quality including setting up monitoring systems to identify problematic data streams/automations and eliminate errors
• Perform data uploads using tools like DataLoader
• Perform exploratory data analysis to expose data quality problems and resolve them
• Drive duplicate management in partnership with our fundraising team
• Handle and manage data with an eye to upholding our privacy, security, and data management standards

About You

The strongest candidates will have one to three years of professional experience as a dedicated Salesforce Administrator along with some prior professional experience in customer-facing roles. In addition to relevant experience with the responsibilities listed above, we’ll be looking for someone with:

• A strong technical understanding of Salesforce, especially as deployed in NPSP
• Familiarity with integrations and packages used with NPSP (e.g., Form Assembly, G-Connector, Zapier, Cirrus, and donation payment platforms)
• Extensive experience providing support to all kinds of users (e.g., from entry-level staff to senior leadership)
• Prior experience working on a small, collaborative team with a high ownership culture, preferably in a non-profit organization
• Knowledge of data integrity within Salesforce and familiarity with strategies to drive data quality
• Skills in report building and dashboard development
• Experience helping users improve how they use Salesforce through training and tutorials
• Proven ability to put together effective and engaging enablement resources like videos, guides, and other forms of documentation  
• A clear prioritization framework and ability to meet deadlines, act with urgency, and manage trade-offs with great judgement
• Experience working within project management software (we use Asana)

We also think these qualities will help you do well in the role and at GiveWell: 

• Customer service excellence: You feel like you’ve done a good job when your teammates are served quickly, fully, and with thoughtfulness.
• Sense of stewardship: You feel responsible for the outcomes of the work that you do. As a result, you act proactively and actively model the level of care and discretion required of someone in a tech admin role. 
• Listening skills: You are able to translate a user’s description of the issue into something you can take action on from a technical perspective. You have empathy for various staff needs and challenges. 
• Communication skil