Sales Support Specialist

Job DetailsJob Location: SEA - Seattle, WA 98108Salary Range: $25.00 - $30.00 HourlyFounded in 1995, National Products began supplying the world with our industry leading RAM Mounting Systems. Relied on by the world’s most rugged industries, we serve motorcyclists, kayak fishers, delivery drivers, farmers, pilots, extreme sports enthusiasts, and others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, phones, and other displays across nearly every mobile market. Made right here in Seattle, we are proud to offer a lifetime warranty on most products.

Job Summary

At National Products Inc, the Sales Support Specialist is a key role in the Sales Operations team connecting our customers with the things they need. Grow your Inside Sales CRM experience within a strong and established structure by focusing on order management and demand planning assistance for Fortune 500 companies. Our Sales Support Specialists work as a team to enhance customer success. Demand for RAM Mounts is at an all-time high and we want to capitalize on new market opportunities by reducing order friction and inspiring customers’ new orders.

Specific Duties

Processing Purchase Orders and Order Revisions as backup Order Entry
Capturing and updating precise and relevant customer details in our ERP software
Supporting NPI’s Account Management team on customer-specific solutions
Provide order status updates and support customer requests
Supporting operational process improvements to adhere with our ISO:9001 Quality system
Proactively refine best practices to improve efficiencies of sales team
Draft, update, and maintain Standard Operating Procedures (SOPs) to ensure clarity, accuracy, and alignment with current operational practices.
Manage hundreds to thousands of customer support tickets weekly to prioritize customer needs.

Skills and Qualifications

Data entry experience requiring a high degree of accuracy
Able to read and understand discrete PO’s and communication skills to resolve discrepancies
Production operations mindset, embracing FIFO/MTO order management principles
Experience collaborating with buyers for forecast and discrepancy resolution between ERP and CRM systems
Strong web-based application skills for support ticketing
Clear verbal and written communication skills
Highly organized task management skills
Excellent time management and efficiency focus

Education and Qualifications

High school diploma required
Work experience within just-in-time-delivery Original Equipment Manufacturing preferred
Inside sales experience preferred

Hourly Range: $25.00 - $30.00

Benefits

Employer paid Medical, Dental, Vision, and Life Insurance
Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
401k with up to 4% employer match
Additional paid parental leave beyond state/federal offerings
Quarterly catered lunch events for all employees
RAM Mounts product discounts

Position Status: Full Time

Position Location: Onsite

A drug screening will also be required (THC or Marijuana not screened during pre-employment test).