Sales Support Specialist

Riddleberger Brothers, Inc. is seeking a self-motivated and detail-oriented professional to join on our team as a Sales Support Specialist.

We offer career opportunities that allow you to be part of a team and grow as an individual.

We offer you:

• Competitive pay
• Comprehensive benefits package
• Apprenticeship opportunities with a pathway to licensure
• Growth and development opportunities
• Scholarship program for our employees’ children
• Discounts at major automotive, computer, and cell phone companies
• Employee referral incentives
• Available with certain positions, where necessary/required:
  • Company mobile phone and/or tablet
  • Company vehicle
  • Company uniforms
• And much more!

Our benefits package offers you:

• Medical, Dental, Vision, and Life Insurances
• Short-Term and Long-Term Disability Insurances
• Accidental Death & Dismemberment Insurance
• Health Care and Dependent Day Care FSA's
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• 401(k) Plan with Roth IRA option
• Pet Insurance
• Annual Bonus
• Generous Vacation, Holidays, and Sick Time
• And much more!

About us:

We are a full-service plumbing, mechanical, HVAC service, controls, and design-build company.

• Main office is located at 6127 South Valley Pike, Mount Crawford, VA 22841
• Parent Company - Comfort Systems USA (https://comfortsystemsusa.com/)

Primary Purpose of this position:

This role is responsible for increasing market share and boosting retention among Riddleberger’s existing customer base by expanding and strengthening client relationships.   

In addition to account management, this position plays a vital role in business development by prospecting for net new opportunities outside the current customer base, qualifying and passing leads to the sales team, and independently managing straightforward sales cycles from initial contact through close.

Key Duties:

• Resolving customer concerns
• Renewing service agreements
• Generating quotes
• Securing additional work from current clients, while actively marketing the company’s full suite of services.
• Support the sales team with accounts receivable follow-up and coordination, contributing to both customer satisfaction and revenue growth.

Specific Job Duties:

Quality:

• Provides total account business reports and annual forecasts by consolidating and referencing market information through collecting, organizing and assembling data
• Converts leads into opportunities by assigning the appropriate sales process, identifying the required sales team members and communicating the next steps in the process
• Maintains a competitive advantage by learning about competitors' activities and reporting to management

Productivity:

• Assembles and coordinates acquisition team as needed for customers and agreements
• Identifies potential opportunities with existing and new customers
• Presents, prepares, reviews proposals and/or contracts with all buying influences negotiating scope of agreement
• Effectively assembles fact sheets and action slips post sale to accommodate a smooth transition to the operations team
• Maintains records of sales, customer information and requests by updating the database
• Provides proposals for maintenance agreements and identifies potential opportunities with existing customers

Customer Focus:

• Provides knowledge and consultation by developing HVAC system related solutions for the customer's problems, including financial and performance-based considerations
• Consistently ascertains customer needs and current market opportunities