Sales Support Specialist

Position Summary

The Residential Sales Support Specialist provides comprehensive support to the sales team, regional engineers, big box retail stores, and other national accounts. This role is responsible for assisting sales with managing customer relationships, processing orders, supporting marketing and trade show efforts, and maintaining pricing and inventory data. The position reports to the National Sales Manager and plays a key role in ensuring smooth sales operations and customer satisfaction.

Key Responsibilities

Sales & Customer Support

• Collaborate closely with the Sales and District Sales Teams.
• Assist with quotes, order processing, and margin analysis.
• Act as a direct sales representative for unassigned district customers.
• Manage daily support emails and customer inquiries (e.g., tracking, cancellations, substitutions).
• Log customer complaints and assist with resolution.
• Provide quote forecasting and maintain quotation pipeline and competitive pricing data.
• Support overflow from Customer Service Representatives (CSR).

Order & Data Management

• Perform cost estimating and prepare quotations.
• Maintain and update price sheets for residential and pipe/fitting products.
• Enter data for new products and upload content for MCOM.
• Prepare city and county bid submittals.

National Accounts & Marketing Support

• Serve as the representative for accounts under $20K in revenue.
• Assist with marketing blitz campaigns and cooperative advertising (Coop Ads).
• Support trade show logistics: registration, sample coordination, and attendance.

Inventory & Product Management

• Conduct weekly reviews of key items and stock levels.
• Assist in inventory management and reporting.

Cross-Training & Development

• Engage in continuous learning and cross-training across functions.
• Complete other duties as assigned.

Qualifications

• Associate’s degree with at least 6 months of sales or customer service experience.
• Strong interpersonal and influencing skills; able to present effectively in small groups.
• Proficient in Microsoft Office and MS D365.
• Excellent written communication and organizational skills.
• Ability to analyze data, solve problems, and perform basic statistical analysis.
• Demonstrated collaboration across teams and departments.

Universal Expectations

• Uphold high ethical standards and live out company values: hard work, relationships, humble confidence, and integrity.
• Contribute to a safe, clean, and organized work environment.
• Wear required PPE and comply with all safety procedures.
• Support the company mission: To care. To contribute. To solve.