Sales Support Specialist

RESPECT to people, COURAGE to be pioneers and raise the bar, and always demonstrating INTEGRITY and authenticity. Do these core values align with yours? If so, Lhoist North America may be the place for you! We are a company that believes our people make it happen and rewards talent by offering opportunities to further develop your knowledge and interests. Within our organization, we offer safety first environments, collaboration across teams, diverse and inclusive workspaces all while challenging each other to grow.

POSITION SUMMARY:

The Sales Support Specialist supports customer pricing, contracts, invoicing, and other related tasks in efforts to deliver the upmost customer service to internal and external customers. This individual works with various departments, such field sales, shipping, and supply chain to maintain accurate and updated prices and customer information. The Sales Support Specialist has excellent customer service skills, strong written and verbal communications, time management skills, and strong attention to detail.

RESPONSIBILITIES & EXPECTATIONS:

• Partner closely with internal resources to review market analysis and provide value-added recommendations to the Field Sales Team.
• Provide requested data to field sales and internal managers relating to customer data and history (tons, price, other reports, etc.) 
• Responsible for accurate and up-to-date customer information for all customers in SAP.
• Creation of customers, pricing, and contracts in SAP
• Manage periodic price changes, customer PO and exceptions
• Standardization
• Ensure necessary corrections are made to prevent future errors.
• Proactively resolve issues prior to impact to the customer using logical and creative problem-solving.
• Establish and maintain good working relationships within the department, field sales, and customer network.
• Work with other departments to ensure a smooth flow of information and resolution of issues
• Assist Customer Service Manager as needed to provide the highest level of service to internal and external customers.
• Be the main contact on all supply-related topics to the field sales in the assigned area. Proactively communicate on supply chain topics and successfully integrate changes with field sales.
• Evaluate each point of sales and Customer contact through effective questioning and problem-resolution skills to effectively and efficiently resolve issues presented
• Responsible for processing and delivering invoices (including Credits and Debits) for all Sales Organizations.
• Manage month-end close and finalize reports and notifications.
• Manage hard copies of documentation for Sales Specialists.
• Respond to Customer Service Representatives and Shipping Coordinators to help troubleshoot problems and advise on the subject matter.
• Performs other tasks as assigned necessary to complete all designated sales support activities and maintains detailed knowledge of all sales programs to ensure timely and efficient customer service.

ATTRIBUTES:

• Forward Thinker with the ability to identify and anticipate issues ahead of time and to pro-actively resolve those.
• Stress resistant and resilient, with a demonstrated ability to adjust to multiple changes
• Capable of dealing with constantly changing priorities
• Attention to detail, accuracy, and flexibility as well as a sense of urgency are required.
• Ability to organize, prioritize and manage time effectively is critical.
• Must be capable of working any shift, on-call, overtime, or seven days a week, if needed.
• Effective verbal and written communicator to articulate a given situation ensuring positive customer satisfaction. 
• Good analytical and problem-solving skills.
• Good public speaking skills.
• Ability to prioritize and manage multiple tasks/projects and meeting all required deadlines.
• Strong sense of urgency in meeting customer needs. 
• Ability to build constructive and harmonious relationships at all levels.
• Demonstrated ability to effectively communicate with diverse groups of people with the ability to analyze and solve problems in an empowered, self-directed/managed work environment. Outstanding customer service skills.
• Ability to learn specific product knowledge as it relates to the support of the Sales and customers.
• Extremely dependable.  The time-sensitive nature of the position requires excellent attendance.
• Results oriented; self-starter with ability to prioritize high volume workload.
• Behavioral competencies include: tolerance for stress, practical learning, adaptability, multi-tasking, teamwork and organizing.
• Proficient with Microsoft office suite, accounting software (SAP R3).