Sales Support Specialist

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

 

The Franke Coffee Systems division is a leading global provider of state-of-the-art solutions for professional coffee making. Together with our trade partners, we are committed to delivering premium best-in-class in-cup-quality, consistency and beverage variety, as well as ensuring an outstanding customer experience through constant innovation.

About the job

Welcome to Franke Coffee Systems! At Franke, we're passionate about crafting exceptional coffee experiences for our customers. With unparalleled expertise and a rich history in the coffee industry, we're dedicated to helping businesses achieve the perfect in-cup quality. Our commitment extends beyond transactions; it's about fostering memorable moments and creating lasting impressions with every sip of coffee. Franke Coffee Systems stands as a global leader in professional coffee solutions, with a diverse product range and a commitment to offering the best solutions for our customers, with the goal of being the easiest to work with. 

 

We are seeking a highly motivated and detail-oriented Sales Support Specialist to join our dynamic Sales and Marketing team. This critical role is essential in ensuring the successful development and implementation of key initiatives. The ideal candidate will have a strong background in sales operations, partner marketing and customer relationship management. 

 

Your tasks

Sales Operations: 

• Develop and manage the onboarding roadmap for new sales team members. 
• Support sales reporting and marketing efforts, including creating PowerPoint presentations, newsletters, and managing the sales toolkit. 
• Coordinate graphic requests between sales and design teams. 
• Opportunity Meeting coordination and support.   
• Manage roadshow van logistics and customer portal coordination. 
• Oversee sales agreement holders and ensure compliance. 
• Key Account Customer support engagement. 
• Lead general process improvement initiatives. 

 

Partner Marketing Guidance: 

• Develop and maintain scorecards, brand guidelines, and Minimum Advertised Price (MAP) policy documents. 
• Conduct audits and perform other duties as assigned. 

 

CRM/Salesforce Support: 

• Manage lead generation and sales reporting. 
• Provide ongoing support and training for CRM/Salesforce users. 

Requirements

• Bachelor’s degree in Business, Marketing, or a related field. 
• Proven experience in CRM/Salesforce management. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work independently and as part of a team. 
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word). 

What we offer you

• Competitive salary and benefits package. 
• Opportunities for professional growth and development. 
• A collaborative and supportive work environment. 

For more information see:  www.franke.com

        

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.