Sales Support Representative

At PBI-Gordon Companies, and our subsidiaries PBI-Gordon Corporation, Pegasus Laboratories, and PetAg, Inc, our priority is people, pets, and the places they go.  As employee owners, we support each other in building our careers as well as our companies.  Our foundation is rooted in integrity, innovation, partnership, and pride. Come grow with us!

SUMMARY: 

The Sales Support Representative is a vital member of the PetAg sales team, providing high-level administrative, operational, and coordination support across a variety of functions. This is a developmental role designed for individuals seeking to build a career in sales, business operations, or cross-functional roles within the organization. The ideal candidate is organized, detail-oriented, proactive, and comfortable working in a fast-paced environment with multiple internal and external stakeholders. 

RESPONSIBILITIES: 

• Act as a liaison across Sales, IT, Accounting, and Marketing to support sales operations and customer setup. 

• Manage weekly POS reporting (Coop Digity/AgData), EDI sales data, and assist with forecasting, budgeting, and rebate tracking. 

• Coordinate trade shows, open houses, grooming shows, and National Sales Meetings (NSM), including logistics and expense tracking. 

• Maintain customer-specific programs, terms, signed agreements, and support CRM or reporting projects. 

• Prepare and distribute presentations, sales forms, pricing updates, and other sales documentation. 

• Support onboarding for new customers and sales team members. 

• Provide general support to the sales team, including invoice routing, backup coverage, and lead follow-up. 

• Identify and recommend process improvements within sales operations. 

• Assist the Customer Service team during periods of downtime by responding to customer inquiries, resolving issues, processing returns, and relaying customer feedback to internal teams. 

  

QUALIFICATIONS AND REQUIREMENTS: 

• Education: High school diploma required; associate’s or bachelor’s degree preferred. 

• Experience: 2+ years in sales support, customer service, marketing, or event coordination. 

• Travel: Up to 10% 

• Skills: 
  •  Proficiency in Excel, PowerPoint, Outlook; Smartsheet a plus. 
  • Strong attention to detail, organization, and follow-through. 
  • Effective communicator and team collaborator. 
  • Comfortable managing multiple priorities in a fast-paced setting. 
  • Interest in the pet or consumer products industry a plus. 

The pay range for this role considers a wide range of factors including but not limited to: skill sets, experience and training, licensure and certifications, geographical location, and other organizational needs.

The estimated pay range for this role is $50,871 Min to $76,307 Max per year.

Additionally, you will be eligible to participate in a bonus incentive program associated with this specific role.

 

PBI-Gordon Companies and its subsidiaries are proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 hours per week or more. Full-time employees will become eligible to participate in benefits on the first of the month following their start date, unless stated otherwise below. (Note: Interns do not qualify for eligibility.)

Medical Insurance

We are committed to helping you and your dependents maintain health and wellness by offering voluntary, competitive medical insurance and prescription drug plan options.

Dental Insurance

Choose from two voluntary dental plans that are designed to help protect you and your dependents’ oral health. 

Vision Insurance

Our voluntary vision insurance plan is designed to help protect you