Sales Support Manager

Northeast Sales Office Job Description

Position: Sales Support Manager

General Description:

The Sales Support Manager serves as the Administrator for the Northeast Sales Office, responsible for training, upholding sales standards, and overseeing operations of the sales office.  The Sales Support Manager works closely with the Regional Director of Sales and provides support in several areas.

Detailed Description of responsibilities:

• System Management/Administration
  • Serve as “first line of defense” for Delphi FDC support for NE/SW/FL sales personnel
  • Ensure Delphi Corporate Standards are being followed.
• Serve as NE & SE Corporate Administrator for Delphi FDC.
• Audit Delphi, CITY & SCS as necessary
• Ensure all appropriate fields in CI/TY are filled in for reporting needs
• Serve as Business Evaluator for CI/TY so quotes can go beyond Prospect status
• Edit merge docs and create new docs in Delphi & SCS as needed
• Maintain Reporting Rockstar and SME status with Marriott/CITY
• General training on Delphi, CITY & SCS

 

• Supervise Office Admins/Sales Coordinators
• Train sales coordinators on job responsibilities
• Make sure they are qualifying calls appropriately
• Train admins on all reports
• Assist with answering any questions/concerns they have
• Assign special projects as needed
• Oversee and mentor two NSO sales coordinators to ensure they have support, supervision, and guidance
• Conduct 90-day and annual reviews for two admins at the NSO
• Make recommendations for added responsibility/areas of coverage

 

• Office Management/Human Resources
• Post and qualify job applicants
• Create offer letters
• Assist with payroll budgets
• New hire/termination paperwork
• PAN forms
• Set up new employees with access to Delphi, CI/TY, email, lead sources etc.
• Collect missed punch and PTO forms and approve hours
• Ensure office is covered at all times/phones are covered/manage time off/PTO requests
• Review all expense reports before submitting to RDOS
• Reconcile RDOS Corporate AMEX card monthly
• Ensure office is informed of new HR policies as rolled out by the corporate office, and ensure employees fill out any required paperwork and is submitted on time
• Review and sign off on all invoices pre-approved by RDOS
• Assist RDOS with office structure/areas of responsibility for sales team/changes needed

 

• Other
• Review contracts as requested by Regional DOS with regards to space, grammar, wording etc.
• Serve as the go-to person for any questions by NSO employees or sales staff at other Northeast/Southwest hotels
• Assist with Florida/Southeast hotels when needed with regards to training, reporting, etc.

 

• Incentive Plan Administration-
• Ensure all pick up is marked complete for previous month and all CITY is actualized
• Complete commission paperwork for all NE/SW sales employees
• Ensure bonuses are reviewed by RDOS and submitted to the Corporate Office each month
• Assist with employee goals

 

• Establish Sales Procedures for all Hotels with Leadership
• Create SOPs for all new procedures when requested and distribute to all hotels
• Keep existing SOPs up to date
• Ensure all sales personnel are following standards

 

• Training
• Train all existing and new employees on policies and procedures
• Train new employees with Delphi and CI/TY Training
• Track training and keep employees up to date with changes or updates
• Track systems passwords and RFP tools
• Set up new users with log in information (EIDs, CITY access, third party sites etc)

 

• Budgets and Marketing Plans
  • Review T12s & GLs each year, enter and track expenses. Review monthly P&Ls to ensure proper coding to Sales & Marketing departments and review with RDOS
• Sales manager’s goals—assist with reporting and update monthly actuals for RDOS.
• Expense budgets
• Gathering all necessary documents from GMs, revenue managers and compiling together for RDOS
• Compile annual sales and marketing plans

 

• Reports