Sales Support

Our globally recognized powertools are developed, produced, sold and supported with green passion by our 5,500 employees from over 100 countries.

Professional users around the world rely on our brands HiKOKI, Metabo, Metabo HPT, Carat and Sankyo as well as the sustainable CAS battery system with 40 partnerships.

As a medium-sized company rooted in the Swabian town of Nürtingen near Stuttgart, we combine tradition and innovation to form a coherent whole within the international KOKI Group.

Job Summary: The Sales Support Specialist will assist the sales team in managing client accounts, processing orders, and providing exceptional customer service. This role involves administrative tasks, customer relationship management, and supporting the sales process to ensure smooth operations and customer satisfaction. This position will report to the Regional Sales Manager.

Key Responsibilities:

• Customer Support: Respond to customer inquiries, resolve issues, and provide product information.
• Communication: Ability to communicate effectively over the phone and via email, with excellent verbal and written communication skills.
• Order Processing: Ensure timely and accurate processing of sales orders, including tracking and shipping. Ability to communicate effectively over the phone and via email, with excellent verbal and written communication skills.
• Sales Assistance: Support senior sales representatives with lead follow-up, client meetings, and sales presentations. Assist in promoting special offers, product launches, and other marketing initiatives.
• Database Management: Maintain and update customer databases and sales records.
• Reporting: Compile and analyze sales data to generate reports for the sales team and management.
• Administrative Tasks: Handle administrative duties such as filing, data entry, and document management.

Qualifications:

• Education: High school diploma or equivalent; a degree in Business Administration or a related field is a plus.
• Experience: Previous experience in sales support, customer service, or a related role.
• Skills: Ability to manage multiple tasks, prioritize, and meet deadlines in a fast-paced environment.
• Product Knowledge: A keen interest in power tools, hardware, and the construction industry, with a desire to continuously learn.
• Attributes: Detail-oriented, proactive, and able to work independently and as part of a team.

Sounds like what you are looking for?
Then we look forward to receiving your online application, via our online career portal. We look forward to meeting you soon.