Sales Support & Execution Manager

Sales Support & Execution Manager 

Location: Lake Oswego, OR (Hybrid – 3 days in office) 

Position Summary

The Sales Support & Execution Manager leads Milestone’s U.S. sales lifecycle execution function, owning renewal performance, inside sales programs, and the operational rhythm that supports customer retention, partner responsiveness, and sales efficiency.

This role manages the Sales Support Representative team and serves as the primary execution partner for the Head of U.S. Sales Execution in driving disciplined renewal workflows, accurate lifecycle forecasting, and consistent customer and partner engagement.

Operating at the intersection of Sales Execution, Customer Success, and Global Sales Operations, the Sales Support & Execution Manager ensures that lifecycle motions—from renewal outreach to program execution—are clear, scalable, and aligned to Milestone’s Compass operating model.

This is not a sales operations role.

It is a frontline sales execution leadership role, accountable for renewal outcomes, lifecycle visibility, and the day-to-day effectiveness of Milestone’s customer and partner support motions.

Primary Focus:
Sales Lifecycle Execution, Renewal Performance & Sales Leadership

Mission:
To lead the sales lifecycle execution function, drive renewal discipline and customer continuity, and ensure lifecycle programs operate with clarity, accountability, and measurable impact across the U.S. sales organization.

The Sales Support & Execution Manager will work out of our US office in beautiful Lake Oswego, OR. Relocation assistance is not offered at this time. This is a hybrid role with 3 days in the office. The position will report to our Head of U.S. Sales Execution. 

Key Focus Areas

1. Lifecycle Leadership & Team Management (40%)

• Lead, coach, and develop the Sales Support Representative team with clear execution standards and accountability.
• Define roles, workflows, and performance expectations that support renewal accuracy and customer experience.
• Foster a culture of responsiveness, ownership, and precision across lifecycle activities.
• Support onboarding, training, and professional development for lifecycle team members.
• Ensure consistent execution quality across territories and customer segments.

2. Renewal Execution & Customer Continuity (30%)

• Own execution of Milestone Care renewals across the U.S., ensuring timely outreach, accurate quoting, and high renewal rates.
• Partner closely with Customer Success to ensure seamless handoffs, shared visibility, and aligned customer messaging.
• Monitor renewal pipeline health, risk indicators, and timing gaps; take corrective action where needed.
• Identify patterns and opportunities to improve retention, customer engagement, and lifecycle efficiency.
• Ensure upsell and expansion opportunities identified during renewal motions are routed appropriately to field teams.

3. Cross-Functional Program & Process Management (15%)

• Lead U.S. execution of lifecycle-related programs and initiatives tied to renewals, customer coverage, sales support and partner engagement.
• Collaborate with Global Sales Operations (GSO) to align processes with global standards while addressing U.S. market needs.
• Drive continuous improvement initiatives focused on scalability, accuracy, and execution speed.
• Act as project owner for lifecycle-related process changes, tooling enhancements, or reporting improvements.

4. Partner & Field Collaboration (5%)

• Partner with Sales Execution Specialists, ASMs, CBMs, and KAMs to ensure activity aligns with territory strategy.
• Support field teams with lifecycle insights, renewal timing visibility, and customer risk indicators.
• Reinforce a One Team execution model between Inside Sales, Field Sales, Channel, and Customer Success.

5. Salesforce Hygiene & Forecast Governance (10%)

• Ensure accurate documentation of renewals, customer interactions, and lifecycle stages in Salesforce.
• Maintain renewal forecast visibility and reporting discipline.
• Build out and maintain playbooks and documentation for inside sales roles.
• Provide reliable lifecycle data to the Head of U.S. Sales Execution, sales leadership, and GSO.
• Enforce governance standards related to data accuracy, attribution, and timing.

Key Responsibilities

• Lead the U.S. Sales Support lifecycle function and manage the Sales Support Representative team.
• Drive disciplined renewal execution and customer lifecycl