Sales Supervisor - 5th Ave

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

Sales Supervisor

Delvaux| 5th Ave

Reports to: Boutique Manager

 

Role Overview

The Sales Supervisor is responsible for ensuring a seamless client journey by maintaining strong sales and supporting the sales team in the selling ceremony. The Sales Supervisor is also a partner to the Store Manager in maintaining a well-run store. 

 

Responsibilities

• Be a leader in the business; motivate the team and empower an environment of teamwork, trust and collaboration in the store. 
• Drive sales and achieve sales goals through sales strategies, clienteling, sourcing new customers and fostering long-term relationships with existing customers. 
• Maximize sales and measure sales performance and conversion rates daily, regularly assess the business and make recommendations based on strengths and opportunities. 
• Lead by example and enable a client centric environment by providing outstanding service to our customers and continuous client development. 
• Support in-store with operations as needed, including but not limited to visual merchandising, opening/closing procedures, inventory management, etc. 
• In partnership with the Store Manager train, coach, and develop sales associates. 
• Assist Store Manager in the daily brief with communication on sales, client outreaches, KPI’s & product performance.
• Selling floor lead, assists team in hosting clients and coach them increasing retail experience and clienteling.
• Create and foster strong working relationships with external partners, including but not limited to Concession Shop Stores 

 

Qualifications

• 5+ years of retail experience required, preferably with at least 2 years of management or supervisory experience, in a luxury setting. 
• Vast knowledge of Leather Goods and CRM Experience  
• Strong knowledge and passion of the brand and luxury industry 
• Strong salesfloor presence and a client focused mindset 
• Strong interpersonal, communication, organization, and follow-through skills 

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

 

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefit