Sales & Store Operations Associate – LA Flagship

Nordic Knots is an interior design brand specialising in premium rugs and textiles rooted in Scandinavian aesthetics. We create timeless, aspirational products and experiences designed to elevate modern living.

As we continue to grow in the US, we are preparing to open our LA Flagship in West Hollywood, an important new chapter for Nordic Knots and our physical retail presence. We are now expanding our LA retail team and seeking individuals with interior design backgrounds who are passionate about delivering exceptional in-store customer experiences.

As Showroom & Store Operations Associate in LA, you are passionate about design, highly organized, customer-focused, and self-motivated. This is a dynamic role where you will be instrumental in supporting the launch and ongoing success of our West Hollywood flagship, driving sales, providing expert client consultation, maintaining the impeccable appearance of our store, and ensuring efficient, end-to-end operational flow.

The ideal candidate thrives in a varied and engaging environment, possesses meticulous attention to detail, and is prepared to fully commit to the success of the store. An interior-design background or prior category-specific retail experience in home textiles, especially rugs and curtains, is highly valued.

Key Responsibilities

Sales & Client Engagement

Sales Leadership: Drive face-to-face sales in our store and conduct virtual consultations, offering clients expert-level guidance on our collection, and consistently converting orders through exceptional service, interior design guidance and pleasant customer engagement.

Expert Client Interaction: Serve as the primary point of contact for consumers and professional clients. Confidently greet, engage, answer questions, and provide reliable product and service information.

Product Expertise: Proactively and continuously learn and retain deep product knowledge across all collections to effectively consult with and educate clients.

CRM & Sales Cycle Management: Proactively manage the follow-up process from inquiry to delivery and maintenance of client relationships, including quote creation, order processing and client communication, ensuring strong administrative efficiency, conversion and retention.

Budget Ownership: Eagerly and comfortably work towards achieving and exceeding ambitious store sales targets and KPIs.

Sample & Inventory Management (Store & Storage Unit)

Inventory Accuracy: Maintain accurate inventory counts and detailed record-keeping for all product samples in the showroom and external storage unit.

Logistics & Receiving: Manage ordering and tracking of new samples and inventory. Coordinate and receive deliveries, ensuring all shipments are inspected, logged, and processed efficiently.

Organization & Merchandising: Own the organization and arrangement of samples on the showroom floor and in storage. Ensure displays are neat, accessible, and aligned with visual merchandising standards. Take initiative to help replenish showroom racks to maintain optimal display and stock levels.

Master Inventory Management: Oversee the care and organization of the master sample library, ensuring all samples are properly labeled, hung, and maintained in pristine, ready-to-use condition.

Qualifications & Skills

Industry Experience: Minimum of 3 years of experience in high-end retail or showroom sales from a premium design-driven sector such as interior design or lifestyle fashion. Direct experience with rugs, curtains, or home textiles is highly preferred, including comfort discussing custom orders and technical specifications.

Consultative Sales Ability: Proven track record of meeting or exceeding sales targets through a relationship-based approach.

Operational Excellence: Strong organizational skills with experience managing inventory, logistics, or back-of-house operations.

Communication Skills: Exceptional verbal and written communication skills, with the ability to maintain a professional and warm tone with both retail customers and Trade professionals, such as Interior Designers and Architects.

Technical Proficiency: Comfortable using Point of Sale (POS) systems, CRM software, and Google Workspace/Microsoft Office. Experience with virtual consultation tools such as Zoom or Teams is a plus.

Desirable Attributes

A proactive self-starter mentality — identifying what needs to be done before being asked.

A keen eye for interior design.

The ability to multitask in a fast-paced environment while maintaining a calm, welcoming showroom atmosphere.

Nordic Knots

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