Sales & Service Representative

Company Statement

Graham Packaging is a people, planet and values-based company and a leader in sustainable packaging manufacturing. From the kitchen to the laundry room, Graham Packaging is part of your everyday life. For employees at Graham, our Blue Culture is part of their everyday lives, too. In other words, Blue is how we do things here. At Graham, we are united by a clear vision. We know our part and help those around us know theirs, encouraging one another to continuously improve. We create a safe, challenging environment to innovate by supporting creative ideas and new ways of thinking. We take the initiative to cultivate our individual growth and help others do the same, while keeping ourselves and one another accountable. And we actively promote cooperation, collaboration, integrity and respect across regions and teams to foster an engaged, diverse and connected workforce. We value our employees, and a Blue Culture allows for the most rewarding employee experience as part of the Graham family. Blue is how we feel about what we do—together—to create a better tomorrow. Working at Graham means you lead constructively with clear goals, use diverse thinking to drive excellence, accountability, innovation, as well as demonstrating collaboration, embracing learning, and taking action for continuous improvement and growth.

Overview

This multifaceted role supports customer accounts through a blend of financial oversight, administrative coordination, and cross-functional collaboration. Key responsibilities include assisting with accounts receivable by resolving payment issues and pricing discrepancies, maintaining accurate customer pricing in SAP, processing billings, and coordinating customer data setup. The role also provides proactive customer service and sales support, ensuring high levels of responsiveness and satisfaction. Additionally, the position contributes to sales planning and supply chain activities by managing forecasts, analyzing freight and inventory variances, and supporting new product setup and lifecycle management. This position plays a critical role in reducing DSO, enhancing data integrity, and improving customer experience.

Responsibilities

Accounts Receivable 15% 

• Assist Credit and Collections with payment issues to help reduce the DSO
• Analyze and resolve pricing discrepancies, issuing additional billings and credits as needed
• Address and resolve open items over 31 days past due with C&C
• Communicate to C&C team when notified of any issues that could cause delays in customer payment within terms (quality and/or pricing issues)

 

Administrative 30% 

• Responsible for calculating, and verifying all prices in SAP.  Maintain customer driven price sheets and ensure alignment with SAP.   Communicates changes to the customer 
• Complete necessary forms to have customer bottle contracts created, new parts added and pricing updates throughout the year
• Process miscellaneous billings (freight, dunnage, warehouse, samples, etc.),  track mold amortizations, process project mold/tooling billings, track rebates and prepare debits and credits
• Coordinate and complete necessary customer master data forms to set up new/change customers in SAP
• Analyze label inventories at facilities to determine label order quantities for each location. Work with Purchasing, if not maintained by SSR, to have label contracts created/updated based on label production yield report.  Order other packaging materials as necessary 
• Prepare and upload MWBE information as required by customer into their website by requested deadlines 

 

Customer Service 25% 

• Develop strong internal and external relationships to improve customer satisfaction
• Provide support to the plants by responding to their requests within 24 hours 
• Meet with key customer contacts and Account Manager, if possible
• Provide customer support to the Account Manager.  As Account Managers change, transfer customer knowledge and train new Account Manager on customer specifics.  Schedule calls for periodic updates on accounts
• Field incoming inquiries, providing samples and drawings as requested
• Provide customer specific reports including inventories, sales, freight, dunnage, etc. based on customer deadlines 

 

Sales Planning / Supply Chain / Logistics 30% 

• Obtain and forward customer forecast to demand planning team
• Work with account managers to review budget established by S&OP team to ensure data integrity
• Coordinate with customer, plants, engineering, Account Managers to complete the necessary material master data forms to esta