Sales Order Specialist

Join LaundryLux

Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats, Coin Laundries & On-Premises Laundries. From financing to repairs, Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry.

Sales Order Specialist

What we are looking for:

The Sales Order Specialist is responsible for owning the order entry process by managing the order entry cycle, including inputting, validating, and updating orders as required. This position plays a key role in supporting both sales and customer care functions by ensuring compliance with company standards and solving order-related issues.

Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux?

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning

Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

LaundryLux Benefits:  We offer a comprehensive benefits package including:

• Health benefits package including medical, dental & vision plans

• Life Insurance

• 401(k) with company matching

• Paid Time Off

• Paid Holidays

• Profit Sharing

• Employee Referral Program

• Mentorship Program

• Company Sponsored Training

• Tuition Reimbursement

Back to the role:

What you will do:

• Enter & update orders within 48 hours of receipt and ensure 100% accuracy.

• Maintain all customer-related master data including new customer set up.

• Identify the issues within the current process that hinder goal achievement, and clearly communicate those challenges to your manager.

• Collaborate with the Order Release Manager to develop and implement solutions aimed at reducing order entry errors.

• Communicate as required with the salespeople and distributors to ensure you have all required information to accurately enter all aspects of the order.

  • This includes, but is not limited to, machines, ancillaries, kit components, sales discounts being applied correctly, shipping information, payment methods, and any other applicable information.

• Update orders as required based on customer, distributor, and sales feedback.

• Manage customer master data, ensure accuracy, update as required.

  • Provide input on reports needed to track the right information.

• Enter freight information based on the origin-destination, quantity of the machines on the order, and the supplemental shipping requirements.

• Be open to learning and using new tools, processes, and methods of entering orders to improve the efficiency and accuracy of order entry.

  • Provide feedback to your manager on tools, processes, and methods.

• Learn as much as possible about the company products – functionality, brands, sizing, usage, etc.

  • Demonstrate knowledge during the order entry process to ensure the customer is receiving everything required for their order.

• Perform other duties as assigned by management.

What you should have:

• Strong attention to detail.

• Experience in a high volume & task-oriented environment.

• Ability to adapt to fast-paced changing business needs while being able to work independently.

• Ability to collaborate with internal departments professionally and positively.

• Self-driven and results-oriented with a focus on providing outstanding service.

• Must have a strong business acumen, professionalism, work ethic, and sense of urgency.

• Excellent verbal, active listening, and written skills to effectively and professionally communicate.

• Proven track record to multi-task with shifting priorities.

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