Sales Operations Specialist

Company Description

USA Beauty is the nation’s leading network of beauty industry events, connecting professionals, students, and brands from around the globe through live, virtual and hybrid events, specialist digital content and actionable data solutions. Through our growing portfolio of shows, we join together our unique experience, expertise, and skills in our mission to bring beauty to the world.

People are the core of all that we do, and we are proud to serve the beauty community every step of the way. Our business welcomes all representatives of the professional beauty industry to meet with top brands from around the globe, get hands-on education, shop, connect with their community, and stay up to date with the hottest trends.

Using our experience and proven industry insight, we are passionate about creating platforms for our customers to connect and shaping environments that enable businesses to flourish.

Job Description

In partnership with the Sales, Customer Service, Operations and Accounting departments, this role is focused on supporting contracting, sales, and collection of space and from our exhibitors, through our event cycles. The right candidate will always have our client’s experience at top of mind, be incredibly solutions minded, and be detail oriented.

This role will be based out of our office in Orlando and will need to be able to commute in daily. 

Responsibilities:

• Provide Salesforce CRM and EXPOCAD support in various aspects of the event cycles including contract management and entry, sales reports, data quality assurance and process documentation.
• Act as a liaison between the Sales, Operations and Accounting teams to identify opportunities for improvement within Salesforce. 
• Work closely with Sales users to analyze source system data and identify data anomalies as well as data definition inconsistencies
• Establishes and enforces best practices and data standardization
• Support the Sales team onsite at events as needed
• Identify and deliver the roll out of new process improvements in collaboration with the transformation. Play a key role in user acceptance testing for technology rollouts.
• Own the development and maintenance of process documents, flagging operational inefficiencies and suggesting improvements to the Sales, Operations and Accounting
• Oversees management of the live floor plan throughout the sales cycle and runs daily back-ups
• Delivers requested Sales reports to key stakeholders and sales teams (i.e., pipeline reporting, outstanding items etc.) in a timely basis.
• Maintain and update all present and new data for exhibitors and prospects, including maintenance of floorplans for multiple shows.
• Process in Sales Force (CRM) and in Expo cad as necessary exhibit space contracts and all related forms for applicable shows.
• Assist in the collection and management of signed contracts. Follow up on contract and amendment signatures along with deposits when necessary
• Assist in scanning/saving of contracts and amendments when received by exhibitor and after countersigned by Sales
• Support file maintenance including booth floor plan changes, adjusting exhibitor agreements
• Prepare and run reports for sales on a by show basis outlining opportunity status and outstanding items

Qualifications

• Four-year college degree or equivalent work experience.
• Strong communication, interpersonal, negotiation, and active listening skills.
• Ability to travel
• Passionate about a team environment. Willing to jump in and support the team as needed.
• Must be detail oriented, solutions oriented, and great with numbers.
• Must be a self-starter, able to effectively communicate with all levels, be resourceful, proactive, assertive, and tenacious, with integrity, confidence, creativity, energy, and professionalism.
• Must have presence that is capable of instilling confidence with an aim to build long-term relationships with strategic partners.
• Proficiency using the Microsoft Suite. Exposure to Salesforce and CAD software a plus.

Additional Information

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 10 national holidays, 4 days for volunteering and a day off for your birthday!  
• Competitive Benefits with 401k match 
• Paid parental leave 
• Work with a high quality of specialist products and service  
• Bright and friendly staff who are all “expert’s expert