Sales Operations Manager

Purpose:

Review and process whole goods-related sales transactions (warranty registration, invoicing, receipting in equipment, inventory clean-up, titling, etc.) timely and accurately, and ensure whole goods are properly invoiced. Attracts, retains, and effectively engaged department personnel.

Responsibilities:

1. Verifies the completeness and accuracy of sales information such as customer information, tax information, equipment quantity, amounts, and payoff information needed for settlements
2. Processes delivery receipts, warranty registrations, and titles, as appropriate
3. Verifies retail note, used equipment floor plan, and payoff information is added on the settlement, as needed
4. Ensures all eligible programs/discounts are applied to the sale
5. Ensures all additional customer purchases are activated (i.e. PowerGard, JD Link, insurance, etc.)
6. Records retail notes, bonuses, rentals and other purchase information into the dealer business system
7. Invoices equipment sales and rentals in the business system
8. Reconciles applicable accounts in the general ledger
9. Manages recruiting, staffing and employee development activities for employees reporting to this position
10. Coordinates with various General Managers, Regional Sales Managers and Regional Operations Managers to create and maintain proper processes within the sales operations department
11. Provides additional administrative support as needed

Experience, Education, Skills and Knowledge:

• Experience with using business system applications preferred
• Knowledge of agriculture equipment industry preferred
• Understands accounting fundamentals
• Proficient in using Microsoft applications such as Excel, Word, Outlook
• Ability to use the dealer business system and other programs specific to the position
• High level of attention to detail and accuracy
• Ability to work efficiently while multi-tasking
• Ability to take direction, work independently and be decisive
• Proficiently communicate and collaborate processes and direction to direct reports and associated parties
• High School Diploma, GED, or equivalent experience required
• Associate’s degree in Accounting/Finance discipline preferred