Sales Operations & Inside Sales Specialist

This is a remote position.

Embrace EdTech Group powers some of the most innovative education technology solutions in North America, with a focus on enhancing college and career readiness for students across K–12 and post secondary institutions.

You will be responsible for lead generation and qualification , closing smaller transactional deals , managing renewals , and owning CRM accuracy and reporting . You will work closely with the Senior Sales Director, whose focus is on large enterprise and strategic opportunities.

This is a hands-on, individual-contributor role ideal for someone early-to-mid career who enjoys outbound activity, structure, follow-up, and closing business efficiently in a recurring-revenue SaaS environment — without people management responsibilities.

Key Responsibilities

Lead Generation & Qualification

• Proactively generate leads through outbound outreach (email, phone, LinkedIn, events, webinars).

• Qualify inbound and outbound leads using structured criteria (MEDDIC-lite).

• Disqualify low-quality or non-actionable leads early.

• Book and prepare qualified meetings for the Senior Sales Director.

• Maintain accurate pipeline stages, notes, and follow-up cadences in the CRM.

Inside Sales & Small Deal Ownership

• Own and close smaller, transactional deals (typically <$15k ARR).

• Manage short-cycle opportunities, add-on modules, and entry-level accounts.

• Support pricing, proposals, and contract coordination.

Renewals & Back-to-Base Revenue

• Support and manage renewals for assigned accounts across the portfolio.

• Proactively engage customers ahead of renewal dates.

• Identify light upsell and expansion opportunities.

• Coordinate with support and product teams to reduce churn risk.

Sales Operations & CRM Ownership

• Maintain CRM accuracy, hygiene, and structure (Salesforce, HubSpot, Zoho, NetSuite CRM, or similar).

• Keep opportunity data, activities, and contacts up to date.

• Support dashboards and reports (pipeline, forecast, renewals, win/loss).

• Assist with weekly and monthly sales reporting.

Sales Process Support

• Follow and reinforce established sales processes and documentation standards.

• Support RFP/RFQ coordination and timelines.

• Assist with onboarding and enablement tasks as needed.

• Contribute ideas to improve sales workflows and efficiency.

Requirements

Required

• 2–5 years of experience in B2B SaaS inside sales, sales operations, or account support .

• Experience generating and qualifying leads for senior sales leaders.

• Experience closing smaller, transactional deals or supporting deal execution.

• Experience working with a CRM system.

• Strong organizational skills and attention to detail.

• Comfortable working in a lean, fast-moving environment.

• Clear written and verbal communication skills.

Preferred

• Experience in EdTech, Higher Education, or Public Sector SaaS .

• Familiarity with structured sales qualif