Sales Operations Analyst

At Talkdesk, we are courageous innovators focused on helping organizations around the world create better customer experiences. Our AI-powered cloud contact center solutions optimize our customers’ most critical customer service processes. We are recognized as a Contact Center as a Service (CCaaS) leader by influential research organizations including Gartner. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint.

We are seeking a highly skilled and experienced Senior Sales Operations Analyst with expertise in Salesforce CPQ to join our dynamic team. As a Senior Sales Operations Analyst, you will play a pivotal role in driving sales process efficiency, optimizing pricing strategies, and enhancing overall sales performance. Your in-depth knowledge of Salesforce CPQ and your ability to analyze and interpret sales data will be crucial in improving sales effectiveness and contributing to the company's growth.

 

Responsibilities:

• Collaborate with cross-functional teams, including Sales, Finance, and Marketing, to ensure alignment and drive operational excellence within the sales organization
• Lead the implementation, configuration, and administration of Salesforce CPQ to support pricing and quoting processes
• Analyze sales data, identify trends, and provide actionable insights to optimize pricing strategies, improve sales forecasting accuracy, and drive revenue growth
• Develop and maintain reports and dashboards in Salesforce CRM to track key sales performance metrics, providing visibility to sales leaders and stakeholders
• Identify process gaps and propose solutions to streamline sales operations, enhance sales efficiency, and accelerate deal cycles
• Collaborate with the sales team to define and implement effective sales processes, including lead management, opportunity management, and sales pipeline management
• Assist in training sales representatives and other team members on Salesforce CPQ best practices and ensure user adoption and proficiency
• Stay up to date with industry trends, best practices, and advancements in Salesforce CPQ, contributing to the continuous improvement of sales operations

 

Qualifications:

• Bachelor's degree in Business Administration, Sales, or a related field (or equivalent experience)
• Minimum of 3 years of experience in sales operations, with a focus on Salesforce CPQ
• Extensive knowledge and hands-on experience with Salesforce CRM and Salesforce CPQ, including configuration, administration, and reporting
• Strong analytical and problem-solving skills, with the ability to interpret complex data sets and provide actionable insights
• Proven track record of improving sales effectiveness, and driving revenue growth
• Excellent communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams
• Salesforce CPQ certification is highly desirable
• Experience working in a fast-paced, high-growth SaaS company is a plus

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.