Sales Operations Analyst

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints

With 7,000 employees across 65 countries, and the world’s most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world. TrendMicro.com

Position Summary:

The Sales Operations Manager will play a key role in contributing to the growth and productivity of Small Enterprise business.  Internally, the Sales Operations Manager acts as the sales organization’s liaison with all other areas of our business (finance, legal, HR, support, marketing, and global resources) to ensure cooperation and consistency across the organization with key company objectives.

Roles and Responsibilities:

• Align closely as a partner to Small Enterprise Sales Leaders to understand strategic sales plan and tactical delivery. Manage relationships with key stakeholders across the sales organization to enable business execution. 

• Develop a model to optimize our investment in resources across the assigned franchises by optimizing territory mapping. Use this model to deliver information about market share, territory penetration, quota setting, and resource allocation.

• Partner with sales teams where operational assistance is required to maintain CRM information and assignment.

• Analyze sales data to create historical records and trends for PPR stats, product sales, Region sales, Industry sales, partner performance and any other relevant metrics that Sales Management wants to evaluate. Proactively develop, analyze, and dynamically track the leading and lagging indicators of sales team performance across the franchise.

• Evolve and automate the forecasting system to ensure effective pipeline management and forecast accuracy. Implement a system for tracking , reporting, and dashboarding useful sales metrics to support the US sales management teams. 

Qualifications:

The person will have wide-range experience and will use professional concepts and company objectives to resolve complex issues in creative and effective ways by analysis of situations or data through an in-depth evaluation of variable factors. This position will exercise judgment in selecting methods, techniques and evaluation criteria for obtaining results. This position will interact with Sales Directors and other senior personnel within the US and global sales regions.

• You have a desire to learn, are curious about business, enjoy being challenged, and are results oriented

• 5+ years of experience in a sales/finance analyst or business operations role

• Excellent operational and problem-solving skills, coupled with strong business judgement

• Proficient in using Excel, Power Point, and other database tools is a must. Microsoft Dynamics experience is an advantage

• Strong communication skills, an ability to see beyond the numbers and translate these to sound business reasoning

• Ability to work well with others in a fast-paced environment

DEI Commitment:

Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization.

What We Offer You:

You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family.

• Comprehensive medical, dental and vision insurance

• Life insurance

• Short & Long Term Disability 

• Pre-partum, maternity, parental and medical leave

• Mental Health Wellness Program

• Adoption Assistance

• Wellness Incentive

• Pet Insurance

• 401(k) with company match

• Paid Time Off

• 14 Annual Holidays

• Tuition Assistance

• Employee Resource Groups

We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad t