Sales & Marketing Coordinator

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
What You Will Accomplish
The Sales Coordinator assists the Sales and Marketing team with general office duties (i.e. answering phones, filing, mail, email, copying, faxes, etc.) Additional duties may typically include preparing/completing sales-related documents (i.e. proposals, contracts, lead distribution and turnovers); coordinating group leads and/or reservations, VIP arrivals, special event and preparing a variety of reports. Provides professional service to gain high level of guest confidence and satisfaction. Enters information into computer system and runs necessary reports. Seeks opportunities to maximize revenue and streamline day-to-day processes.
• Welcomes guests/callers in an enthusiastic and professional manner, answering questions and responding to requests. Provides information about hotel, local area attractions and hotel amenities. Mails confirmation and literature requested and replies to all inquiries. Forwards calls to appropriate team members/departments.
• Performs general office tasks such as filing, distributing mail, responding to email, photocopying, sending/receiving faxes.
• Assists with preparation and assembly of sales/marketing information such as proposals and contracts. May assist with press releases and related projects.
• Assists team with activities involved with sales research and planning such as customer mailings, gathering information about competition's programs, and performing basic market related analysis.
• Maintains records by entering required sales, reservation, and account data into systems. Runs and prepares all necessary reports as required.
• Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to diffuse anger. Collects accurate information and resolves conflicts. Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken. Communicates with other departments to fulfill guest needs.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
• Works closely with front desk/group reservations coordinators to ensure accuracy of information. Ensures front desk receives accurate current group information.
• Improves job knowledge by attending training sessions as instructed. Cross-Training in other departments such as Reservations and Front Desk may be required and may assist those functions as needed.
• Attends meetings as required, (i.e., weekly sales meetings, Banquet Event Meetings and Resume meetings) to provide necessary details of sales groups to all necessary departments.
• Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.

What You Will Bring
• Must be available to work weekends and holidays as needed
• High attention to detail
Great If you have
• Two to three years of customer service experience at comparable hotel or setting. Sales experience highly preferred.
• Must have excellent customer service/communication skills to work with callers of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.
• Requires ability to perform basic math skills su