Sales Manager

Overview

Reporting to the Store Manager, your role as the sales manager is to drive top-line sales while supervising and directing the sales staff. The Sales Manager acts as a member of the store leadership team under our Store Manager and has influence on and responsibility for all aspects of sales, customer, and employee experience. 

 

As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment. 

 

Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you! 

Responsibilities

As a member of the store leadership team, the Sales Manager drives top line sales by maximizing sales growth potential by ensuring all customers’ needs are met and developing the sales team. Daily responsibilities may include: 

• Assist in driving top line sales, including supervising, coaching, and direction of the sales staff.  
• Contribute to the sales floor by actively engaging in the sales process with our customers, providing an excellent experience for each customer in store while also exemplifying our Shane Co. sales tools. 
• Working closely, collaboratively, and transparently with the rest of the store management team. 
• Ensuring partnership with the Store Visual Merchandiser to understand and educate team in all merchandising standards including case presentation and storytelling.  
• Participating in and exemplifying our company culture. 
• Develop a basic understanding of all functionalities and processes in the shop, customer service department, and sales operations. 
• Attending and participating in all scheduled meetings of the store management team as requested, as well as meetings with the sales team. 
• Perform duties related to opening and closing the store. 
• Process clean and checks, write up shop jobs for sales, customer repairs, and warranty work, master Quality Control according to Shane Co. standards and participate in shop-related inventories. 

No jewelry experience? No problem! The Sales Manager career track includes an innovative training program in which you will attain a high level of proficiency in sales, coaching, training, and store operations. We will provide you with the training you need to be able to demonstrate an in-depth knowledge of our merchandise, represent our brand, and create an exceptional store experience for each and every customer. 

Qualifications

• A minimum of 2 years' experience managing, leading, developing, training, and/ or supervising others. Prior experience with jewelry sales is neither relevant nor required… we will teach you! 
• We are available to our customers when they need us so evening and weekend availability is a must. (Though unlike most retailers, we are closed on major holidays!) 
• Direct knowledge of selling techniques and practices and demonstrated skill in that area. Significant prior sales experience in a face-to-face environment is required. 
• Retail sales or hospitality industry experience preferred with the ability to present features and benefits of unique products.  
• Great ability to provide and receive feedback from peers, supervisors, and customers and adapt behavior with coaching. 
• Genuine enjoyment working with people and a demonstrated ability to influence others in a trusting and cooperative manner. 
• Great listener… we need you to listen to each employee’s and customer’s needs. 
• Must possess a high level of visual acuity and manual dexterity. 
• Excellence in written and spoken English is required including appropriate usage of spelling and grammar; you will communicate with our customers and home office team members in writing as well as face to face. Minimum of a high school diploma or equivalent is required.

Behavioral Characteristics

The focus of this role is working with and through others, and building and maintaining relationships. Leading through example, championing company culture and values, and demonstrating personal character while staying organized are imperative. Successful candidates for this role will be able to motivate others while responding to their team’s needs and concerns in a fast-paced environment. Ability to lead by example, build relationships, and be resourceful and proactive are characteristics that help our best Sa