Job Summary

As an eCommerce Account Manager – Amazon, you will support lead ownership and execution of a subset of Medline product divisions’ businesses at Amazon and Amazon-associated businesses. From daily business management, cross-functional internal and external engagement in support of your business, active customer management and negotiation, you will own your businesses and their performance within a team dedicated to accelerating commercial strategies through a fusion of analytical insights and strategic partnerships, internally and externally. You will actively support collaborations with Amazon, Amazon Advertising, and external advertising agencies, while also orchestrating alignment among internal functional teams including sales, product division, performance marketing, corporate marketing, and creative services.

Your role will be essential in crafting, executing, and refining content strategies to optimize revenue generation, product discovery, and market dominance within the eCommerce channel. Leveraging your keen analytic skillset, you will identify consumer trends relating to product detail page and product engagement and will support the development of innovative approaches to stay ahead in the competitive eCommerce landscape.

Success as an eCommerce Account Manager – Amazon hinges on the ability to blend data-driven decision-making with collaborative execution. By helping to foster a culture of innovation and cross-functional teamwork, you will empower your team and your peers to navigate complexities, seize opportunities, and drive sustained growth in eCommerce sales.

This position requires an individual with a proven track record of strategic thinking, exceptional analytical acumen, and a deep understanding of eCommerce or Amazon-specific retailer dynamics. Your proactive stance towards evolving eCommerce and retail trends will be instrumental in maintaining market leadership for Medline products.

Job Description

Responsibilities:

• Develop influential relationships with online merchants and other key decision makers and related channel partners. Provide leadership on account service needs that occur daily to ensure timely execution and follow-up of all activities.
• Formulate and execute annual sales, digital marketing, and promotional strategies/plans for Amazon; focus on product offering, promotional plans, digital marketing, pricing/programming, online discoverability, content optimization, and online ratings & reviews. Responsible for accurate sales forecast and sales attainment.
• Lead comprehensive analysis of business growth opportunities, potential avenues for share growth, and evaluate competitor and market dynamics/trends as input to strategic plans. Use data, information systems, and metrics around financial, brand, and shopper trends to maximize market share, sales, and gross margin.
• Work hand in hand with supply chain and operations for forecast planning, in stock positions, new product rollouts, and fulfillment excellence overall.
• Create and communicate performance and key metric scorecards. Generate accurate forecasts on a monthly basis and provide meaningful insights on customer and market performance to increase sales and share.
• Actively work and participate cross-functionally with the Sales Strategy, Product Management, Performance Marketing, Inventory Management, and Customer Operations Teams to ensure appropriate support for the business is actively provided.
• Develop and foster partnership with stakeholders within account to drive category growth and create mutual value for customers and for Medline.
• Responsible for planning and conducting quarterly business reviews with customers. Drive sales profitably by optimizing financial performance through strong P&L management, product division mix, customer funding budgets, and continuous value analysis and improvement.

 

Requirements:

Education

• Bachelor’s degree.

Work Experience

• At least 3-5 Years of relevant eCommerce account management experience.

Knowledge / Skills / Abilities

• Amazon Vendor Central, Seller Central, Amazon Advertising, Stackline, Nielson, IRI, CommerceIQ

Preferred Requirements:

Education

• Bachelor’s degree in Sales, Marketing, Business Management, Customer Relationship Management, Communications, Business Administration or any other related field preferred.

Work Experience

• 5 or more years of eCommerce commercial (sales or marketing) experience with exposure to Amazon retail environments.  
• 1-3 years of eCommerce Analyst experience, with exposure to Amazon or Walmart.com selling and merchandising.

Knowledge / Skills / Abilities

• Ability to change behaviors b