Sales Engineering Director, GSP

Say hello to opportunities.

It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: a Sales Engineering Director, GSP. 

In this role, you will be responsible for partnering with Service Providers sales teams in North Central US. You have in-depth knowledge on the entire RingCentral Ecosystem, including other UCaaS solutions, Legacy voice, data networking, API integrations, and security.

Primary responsibilities will focus on partner enablement and training, conducting remote and onsite product demonstrations, co-selling, prospect network readiness, and solution validation via Proof of Concepts (POC) for sales opportunities. Additional responsibilities include, but are not limited to: business development, monitoring and supporting SE collaborative teams, managing customer feature requests and documents for product team, lab testing, continued education on the platform and underlying technologies, and support Service Provider SE related internal and customer facing events.

Responsibilities:

• Align with key Service Provider Partners to better understand opportunities and support requirements

• Provide in-region onsite support for Partners and Customers 

• Partner with Product team stakeholders to develop and prioritize Product roadmap

• Cultivate relationships with internal and external aligned Partners and resources

• Partner with the team to evaluate new technical solutions to meet or exceed prospect and customer requirements

• Keep up-to-date on relevant competitive solutions, products and services

• Support and participate, with other Sales Engineers, in performing advanced technical presentations for customers, and prospects, both remotely and in-person.

• Develop and maintain expert understanding of all RingCentral applications and products

• Represent RingCentral at conferences, industry, and sales events

• Actively participate as a SME for RingCentral products and technologies

Qualifications & Skills:

• 15+ years of experience serving in the capacity of a Technical Sales Engineer in a UC/UCaaS (Unified Communication as a Service) environment, or equivalent, relevant experience

• Existing experience technical sales for/through a Carrier.

• Proven ability to provide technical leadership to the account team and engineers

• Ability to teach other members of the team

• Must be able to coordinate across various groups and functional teams

• Ability to apply solutions, technology and products to a business opportunity.

• Willingness to travel regularly throughout assigned region

• Knowledge and demonstrated operating experience in all of the following areas of specialization: Voice, Video, Messaging, and Mobile Communications

• Extensive knowledge of VoIP and data networking protocols

• Understanding of customer communications requirements and business drivers for enterprise business markets.

• Competitive knowledge including solution, technology and product offerings.

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

• Excellent written, oral, and presentation communication skills.

• Some understanding of software development technologies is desirable.

• Some experience with project management and resource tracking desired.

• Demonstrated ability to implement, drive and track projects.

What we offer:  

• Comprehensive