Sales Enablement- Market Manager

Sales Enablement Market Manager  

Location: Seattle, Washington or surrounding area  

Asurion is a global leader in technology protection and support solutions. From lost, stolen, and damaged wireless handsets to malfunctioning computers, gaming systems, and more, Asurion provides worldwide best-in-class premier support, service, repair, replacement, and delivery. This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.

POSITION OVERVIEW:
The Sales Market Manager is responsible for building and growing productive relationships across the Field Sales Channels to achieve and exceed assigned sales targets and company initiatives. Acting as a sales enabler, the Sales Market Manager will improve the performance of UBREAKIFIX stores and the Delivery Expert Setup channel through proactive email, zoom, and in-person support within their geographic market. Through the establishment of operational partnerships, support will include the development of revenue/sales strategies, field training of experts, leadership coaching, data interpretation, accountability conversations, and driving the excitement of a sales culture. This position will also work other internal cross-functional areas to identify growth opportunities and process improvements. 

This role requires a valid driver's license and up to 4 days of weekly travel to uBreakiFix stores and Forward Stocking Locations within your region using a reliable personal vehicle (mileage reimbursed). Air travel and overnight stays may be required. 

ESSENTIAL JOB SKILLS/DUTIES:
• Effectively develop and maintain relationships to guide and impact behavioral changes, drive sales incentives and contest and set site expectations
• Partner with Sales Enablement leadership to understand organizational priorities, create onsite coaching plans priorities to drive store change or policy reinforcement
• Adhere to general standard operating procedures for onsite visits
• Provide guidance on policy and procedures as well as best practices
• Serve as an Expert sales coach guiding practice sessions and role plays, observing real-time interaction and provide In the Game Feedback
• Meet or exceed a diverse set of goals and matrix developed based on organizational goals
• Identify opportunities within the customer interaction experience and partner with sales leaders to conduct training as needed
• Serve as the primary Asurion voice for assigned sites with the ability to provide readouts daily and adhoc readouts on current site state
• Partner with stakeholders to resolve problems and remedy issues as they arise
• Ongoing communication with key team members on site progress
• Administrative tasks such as managing travel and expense reports timely and in adherence with outlined company and team guidelines

SKILLS:
Technical skills:
• Expert experience with the Serve, Solve, Sell approach
• Excellent working knowledge of the Microsoft Office Suite
• Exceptional public speaking, interpersonal, and skilled in written communication
• Comfortable with a great deal of self-governing and ambiguity; able to continue to complete work and drive results in such an environment
• Ability to guide stakeholders and provide pertinent information to make informed decisions
• Ability to handle frequent and sweeping change in a fast-paced environment
• Ability to work successfully as a co-located team with both Asurion and client employees
• Self-starter and can work autonomously with little supervision.
• Ability to work a flexible schedule inclusive of holidays, nights and weekends.
• Ability to travel over 75% of time; including air travel and car rental
• Maintains a current driver’s license in good standing

Soft/Leadership skills:
• Active listener; strong communication - verbal and nonverbal
• Probes; good analysis; solves more detailed problems
• Manages time; self-directed in most work areas; assists others
• Builds relationships with teammates and establishes relationships with key stakeholders
• Detailed understanding of the products and services offered.
• Adaptable to change; can help support others through change
• Contributing team member and leverages relationships to advance work
• Provides peer to peer feedback and coaching to new team members
• Inspires peers through engagement, team support and continuous improvement.
• Accountable for own performance and supporting effort