Sales Development Representative - USA

At parcelLab, we’re reshaping how the world’s leading brands manage the post-purchase experience.

Our Post-Purchase Customer Experience platform helps companies like True Classics, Chico’s, YETI, Caraway Home, See's Candies, and others turn operational complexity into powerful customer moments - driving loyalty, retention, and revenue.

As we scale across the US, we’re looking for driven, curious, and customer-obsessed people to join our journey.

The Role:

As a Sales Development Representative (SDR), you’ll be on the front lines of our US growth engine, identifying, engaging, and qualifying potential customers for our sales team. You’ll be a key driver of new pipeline by crafting highly personalised outreach, sparking meaningful conversations, and uncovering business pain we can solve.

This is an opportunity to be part of a high-performance team, learn from experienced SaaS sales leaders, and grow your career in a fast-paced, international scale-up environment.

What you’ll do:

• Prospect into target accounts using a combination of email, cold calls, video, and social selling (LinkedIn)

• Own the early-stage sales funnel: research, outreach, qualification, and handoff

• Engage C-level and senior stakeholders across Ecommerce, CX, Operations, Logistics, and IT

• Identify pain points and spark curiosity by communicating clear, relevant value aligned to the prospect's challenges

• Collaborate with the Sales and Marketing teams on messaging, campaign ideas, and feedback loops

• Maintain accurate records and activity data in Salesforce and other tools

• Consistently meet or exceed monthly KPIs (meetings booked, opportunities generated)

What we’re looking for:

• 1–2 years in a B2B SaaS sales development or lead generation role (or equivalent sales experience)

• High energy, resilience, and drive, you don’t shy away from rejection and bounce back fast

• You’re not afraid to pick up the phone, send a video, or drop a voice note - you go beyond templates and think creatively about how to cut through the noise

• Strong communication skills with the ability to tailor your message across different personas and platforms

• Curious and commercially minded - you love learning about new industries and uncovering real business pain

• Comfortable working autonomously in a remote-first, fast-paced environment

• Experience using Salesforce (or similar CRM), LinkedIn Sales Navigator, and modern sales tools

• Must be based on the East Coast

• Expected to attend conferences and office off-sites

Bonus Points:

• If you have experience in Retail, Ecommerce, or MarTech

• A technical mindset or strong interest in digital transformation

• Experience working in a fast-paced start-up or scale-up environment

What we offer:

• Be part of a fast-growing SaaS company backed by strong investors and global brands

• Learn from a world-class sales team and progress your career in a high-impact role

• Competitive compensation and commission structure

• Remote-first culture with flexible work environment

• Collaborative, inclusive, and ambitious culture

Perks & Benefits:

🧠 Plenty of room for your own ideas...space to try, fail and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll help cover the costs

🚀 Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses and available budgets for further training

🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform TELUS.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you’ll love working here!