Sales & CS Administrative Coordinator

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

L&M Radiator, Inc. is a global designer, manufacturer, and distributor or MESABI cooling and heat transfer solutions that are custom-made for heavy equipment in the mining, oil, gas, construction and heavy industrial industries. This role will work directly with the Customer Service and Sales Teams, Purchasing, Production, and Customers, and will directly report to the Customer Service Manager.

How will you make a difference?

This hybrid role supports both the Sales and Customer Service departments by coordinating internal and external communications, managing data entry and reporting, and ensuring smooth execution of sales and customer service operations. The position requires strong organizational skills, attention to detail, and the ability to work across departments to meet company goals.

What do we want to know about you?

• Associate’s degree or high school diploma or GED with 3–6 years of experience in customer service, sales, or administrative support in an industrial setting.

Preferred Qualifications:

• Experience with Epicor or similar ERP systems.
• Knowledge of Lean Manufacturing principles.
• Experience with Concur or other travel/expense systems.
• Bachelor’s degree in business administration, Sales, or related field.

What will your typical day look like?

Essential Job Functions:

• Assist with onboarding and training of new sales/customer service staff.
• Maintain accurate records of quotes, orders, and customer communications.
• Ensure compliance with safety procedures and company policies.
• Domestic travel may be required, including weekends.

Customer Service Responsibilities

• Check quotes to ensure customers receive accurate and appropriate product information.
• Process customer and vendor purchase orders in the ERP system (Epicor).
• Handle intercompany orders and maintain accurate records.
• Respond to customer inquiries in a timely and professional manner.
• Follow departmental procedures and corporate policies.
• Communicate with other departments as needed.
• Perform work safely and follow all safety guidelines.

Sales Administrative Responsibilities:

• Coordinate meetings, travel, and communications for the Sales department.
• Maintain contact with sales representatives and ensure timely submission of reports.
• Manage sales materials, promotional items, and social media content approvals.
• Organize and support tradeshows, expos, and customer presentations.
• Prepare and distribute sales reports, projections, and performance summaries.
• Maintain and update customer information in ERP system.
• Assist with sales budget preparation and training coordination.

What about the physical demands of the job?

• Sitting for long periods of time

Knowledge, Skills and Abilities Required for Entry Level:

• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams).
• Experience with ERP systems (Epicor preferred).
• Ability to multi-task, prioritize, and work independently and collaboratively.
• Professional phone and email etiquette.
• Friendly, confident, and engaging personality.
• Strong organizational skills and attention to detail.
• Ability to read blueprints and understand technical/industrial terminology.
• Leadership ability to support departmental oversight.
• Ability to pass a pre-employment drug and background test.

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

This role is also eligible for a performance bonus.

More information on offered benefits, which include health, welfare, and retirement, is available at mywabtecbenefits.com.