Sales Coordinator

Sales Coordinator
Location: Malibu Jacks, Louisville KY
Position Type: FT Hourly 

 

Company Overview:

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

 

Job Summary:

The Sales Coordinator is responsible for the pre-planning of birthdays, social events, and meeting functions held at the park.  This position also assists the Sales Director and Party Manager on any administrative duties needed in the sales office.  This team member will be responsible for any incoming birthday party requests via phone calls or website bookings. This individual will oversee the execution and guest experience of birthdays, company events, and any other functions being held at the park. They will also assist the operations team on day of duties needed to execute events.

 

Key Responsibilities:

• Weekly Administrative duties such as planning party area execution, making game cards, scheduling hosts, contacting the party contact to discuss details of the event, and answering questions about the event and the package details.
• Answering of incoming phone calls and email messages about bookings and events
• Booking birthday parties via phone conversations and with walk-in guests
• Updating reports as needed with any new information pertaining to an upcoming event
• Outreach on booking new events via direction from the Sales Director
• Assisting with the GIFT program during events
• Cashing out parties
• Assisting the party host team on any daily duties needed
• Re-stocking and cleaning of party spaces
• Being the point of contact when needed with any party issues that happen the day of the event
• Hosting events when not performing coordinator duties
  
  

Accountabilities:

• Sales efforts focus on birthdays and website bookings, along with assisting the sales director on any necessary booking help with company, group, and any other events being held.
• Work with and solicit new customer relationships while maintaining existing relationships
• Contacting already booked events and providing detailed information about their upcoming event, along with answering any questions from the party contact prior to their arrival.
• Maintaining the standards set by Malibu Jacks on party execution
• Helping oversee the host staff with cleaning party areas, delivering food, setting up banquet spaces, and any day of duties needed for event execution
• Handling any guest issues with their event, with the support of the operation team

 

Qualifications:

• Able to manage a high-volume workload.
• Must have a positive and engaging attitude
• Ability to work nights/weekends
• Previous sales experience preferred, but willing to train
• Outgoing personality with a positive attitude towards the guest and guest experience.
• Able to be on your feet for long periods of time
• Must have a positive and engaging attitude

 

Requirements:

• Proficient in computer software including Microsoft Excel, and CRM (Infor or Centeredge preferred)
• Solid time management, organization, and prioritization skills; abilit