Sales Coordinator

$26.27 - 29.50/hr

Join our team at Town and Country Resort San Diego in San Diego, CA, where lush gardens, expansive event spaces, and a relaxed resort atmosphere come together to create memorable guest experiences in the heart of Mission Valley.

Company Overview

Job Summary

The Sales Coordinator will assist the Venue Director and/or Sales Director in driving the sales efforts of their assigned venue. This position will assist the front-line sales leaders for the venue and will be responsible for generating assigned Scopes of Work (SOW) for their assigned leads. The Sales Coordinator will be tasked to move leads through their respective sales funnel using our Company’s proprietary sales process, focusing on connection, prequalification, solutions, and more.

Essential Functions

• Assist Sales Leader with providing sales subject matter expertise and ambassador for the designated hotel sales team.
• Generate and revise scope of work, quotes, proposals and contracts based on the needs of venue leads requiring AV products and services.
• Utilize the Company’s proprietary sales process as directed by Customer Experience and/or Venue Leadership, including the prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
• Build a deep knowledge of Pinnacle Live’s products and offerings; display a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources, i.e., layouts, renderings and visuals, product suggestions, etc.
• Enter all pertinent client information into Pinnacle Live’s CRM platform and develop and drive an individual sales strategy that includes individual and team funnel, and sales activity reporting.
• Communicate and collaborate effectively with the In-Venue Sales Leadership team and Pinnacle Live Leadership.
• Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and hotel venue during any assigned planning meetings, pre-convention and debrief meetings.
• Deliver “Gold Standard” customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned

Education & Experience

• Minimum of two (2) year of experience in a customer service facing role; prior Sales experience in the Hospitality Industry preferred
• Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress
• Production and Staging experience are preferred
• Scenic and Décor experience is preferred
• Rigging, Electrical, and Exhibit experience is preferred, but not necessary

Required Skills & Knowledge

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Highly skilled communicator; exceptional interpersonal and relationship-building skills
• Highly skilled at project management; proven success working in a fast-paced environment
• Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
• Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
• Very strong time management skills with the ability to work on multiple projects at a time effectively
• Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively
• Exceptional relationship builder, internally and externally

Reasonable accommodations may be made to enable individuals with dis