Sales and Service Manager

Responsive recruiter Benefits:

• Health insurance
• Opportunity for advancement
• Training & development

Summary:
The Sales and Service Manager is primarily responsible for leading the marketing, sales, and customer service efforts at Goldfish Swim School. This role involves creating a strong community presence through grassroots marketing and brand awareness events, generating leads, closing sales, and ensuring an exceptional customer experience. Additionally, the Sales and Service Manager oversees staffing, retail, and vending departments, as well as birthday party operations. They also train and lead a team of Sales and Service Associates to achieve similar goals.
Key Responsibilities:

Lead marketing efforts by organizing and executing grassroots marketing and brand awareness events in the community.

• Create engaging content for social media to promote the school’s programs and events.
• Develop and maintain business-to-business relationships.
• Manage the sales process from lead generation to sign-ups and follow-up with trial participants to ensure they become members.
• Overcome objections and close sales effectively.
• Train and lead a team of Sales and Service Associates to meet marketing, sales, and customer service objectives.
• Ensure a high-quality experience for current members.
• Assist with daily operations to ensure compliance with GSS standard operating procedures.
• Interact with Deck Supervisors and Golden Teachers on scheduling, customer service, and training-related issues.
• Maintain knowledge and skills in technology platforms for bookings, class scheduling, and administrative functions.
• Implement and uphold safety standards, including the Emergency Action Plan.
• Be willing to train for and understand the roles of lifeguard, swim instructor, and deck supervisor as needed.

Education/Experience:

• High school diploma or GED preferred.
• Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, and/or childcare provider required.
• Experience in grassroots marketing and brand awareness preferred.
• Experience in membership sales preferred.

Certificates and Licenses:

• Lifeguard Instructor certification recommended.
• If not currently certified, please be open to getting lifeguard certification.

Work Environment:

• Regular exposure to heat and humidity.
• Moderate noise levels.
  
  

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!

 

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life’s accomplishments by remembering to Celebrate!

 

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary