Sales Analyst, Salesforce

Job Title

Sales Analyst, Salesforce

Job Description

Sales Analyst, Salesforce

In this role you will support our CRM solution (Salesforce) and similar global business intelligence activities for Philips Integrated Therapy Devices (IGT-D). You will be responsible for the day-to-day administration of Salesforce, with the goal of streamlining and improving business processes for end users. You will perform activities for Commercial Operations and provide the field sales organization with timely and accurate analysis and support.

Your role: 

• Assists in the configuration and implementation of business processes in Salesforce while adhering to best practice.
• Analyze, understand and translate business needs into technical configurations.
• Provide tier one support by identifying, logging, tracking, resolving and/or escalation of all incoming user issues and enhancement requests.
• Communicate regularly with users to support them in their role and provide information and training on new features and functionality to increase and retain adoption.
• Build and maintain reports and dashboards for various internal stakeholders.
• Understand data structure of Salesforce and other available data source. 

You're the right fit if:  

• You’ve acquired 3+ years demonstrated strong Salesforce configuration and administration skills, hands-on application configuration and development experience with Salesforce Lightning, Salesforce integration experience and advanced knowledge of Excel.
• Your skills include being a Certified Salesforce Administrator required, Advanced Administrator and/or Platform App Builder preferred.
• You have a Bachelor's degree (BA or BS) in a related OR equivalent experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 
• You’re an expert at customer service skills, problem solving, data analysis, multi-tasking with a high commitment to accuracy and quality.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips Transparency Details  

The pay range for this position is $80,000 to $136,000, annually.  The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here