SailPoint Technical Support Lead Engineer, Assistant Vice President

Who we are looking for

State Street cyber architecture & engineering is looking for outstanding individuals with
excellent intellectual and analytical capabilities, entrepreneurial problem-solving skills, strong
communications, and influencing capabilities. This role will have a broad range of responsibilities within SailPoint Technical Support Lead Engineer.

This role can be performed in a hybrid model, where you can balance work from home and office to match your needs and role requirements.

What you will be responsible for

• Manage/mentor team members, and provide training as required.
• Lead ongoing operational technical support team for SailPoint.
• Provide subject matter technical domain expertise in addressing complex production issues that encompass a wide range of internal and external systems, components, and processes.
• Work with/within or create Standard Operating Procedures (SOP) that governs day to day processes.
• Exhibit integrity and ability to follow through on commitments and deadlines.
• Consult with business product owners and delivery managers to troubleshoot and drive solutions to operational issues.
• Support Internal and External Audit reviews and work with delivery and operational leads to provide timely information.
• Engage the External Software Vendor Partners to ensure key issues are resolved in a timely manner and SLAs are consistently adhered to.
• Collaborate with teams (consisting of both managed services vendors and in-house support teams) in different time zones to continuously improve operation efficiency by automation and build effective support knowledge base
• Should be flexible with working hours to support the project when the business need arises.
• Should be comfortable to work in global and culturally diverse teams spanning multiple time zones
• Serve as an escalation point for IAM application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Own Root Cause Analysis and Problem Management for (IAM) Issues.

What we value

These skills will help you succeed in this role

• Strong communication skills to promote critical wins and new behaviors throughout the
  organization
• proven ability to manage multiple projects simultaneously
• Self-starter with a keen sense of ownership and commitment to work, and passion for
  delivering results.

Education & Preferred Qualifications

• Master’s or Bachelor’s Degree in Computer Science or engineering.
• 7 to 10 years of experience SailPoint IdentityIQ support, architecture, design, development, configuration, testing, and integration.
• Manage/mentor team members, and provide training as required.
• Must have experience in application onboarding, provisioning, workflow customization, access review, configuring quick links, Enterprise life cycle events,
• Excellent analytical and interpersonal skills.
• Excellent verbal, written communication and presentation skills.
• Very strong practical experience in implementing large mature incident and change management processes
• Team player, Ethical, Self-driven and self-motivated, goal and results oriented.
• Experience in building, managing diverse geographically located teams and championing customer satisfaction.
• Experience in support or implementation of IAM products.
• Experience in implementing SDLC engagements projects, that must include activities such as requirements gathering, analysis, design, development, testing, deployment and application support.

Technical Skills.

• Understanding in designing and trouble-shooting high performing, low latency distributed enterprise applications using Java/J2EE
• Experience with UNIX/Windows Shell/batch scripting.
• Strong database SQL experience in Oracle or SQL Server database environment, Familiar with SQL objects such as index, trigger, stored procedure and proficient in complex SQL query writing.
• Experience with GitHub source code repository.
• Experience with Apache Open source Hibernate, Siteminder, Web Services and Cloud architecture.
• Experience in Autosys, Dynatrace, Splunk monitoring tools.
• Experience with MFA, Privileged access management
• Experience with Access controls using Active Directory, LDAP and SSO
• Experience in Java, Bean Shell/JavaScript, JSP/Servlets, SQL, PowerShell, and XML.
• Knowledge of Linux and Windows operating system, Powershell, and Shell Scripts.
• Direct C