SA Customer Master Data Specialist

R10055391 SA Customer Master Data Specialist (Open)

Location:

Germantown, WI (LLC Support) - Management

How will you CONTRIBUTE and GROW?

- Onsite Work Location: Germantown, WI, Tulsa, OK, Largo, FL,
- Business Casual Work Attire
- Hybrid Work Schedule - Remote/In office

The primary function of this position is to ensure the proper implementation of customer contracts within the SAP environment. The Specialist position will be responsible for the setup, closure, and partnership of customer accounts along with the execution of their contractual pricing.

Review submitted documents for implementation in SAP along with entry in other applicable Airgas environment(s)

- Collaborate with subject matter experts to establish an implementation timeline and proper documentation required for the rollout

- Research and review existing customer accounts to determine if setup, closure, and/or partnership changes are required to meet agreement terms

- Clearly and fully identify all required terms and conditions relative to the legal structure of the signed contract that coincide with SAP

- Create and develop a pricing plan to load in SAP

- Identify and communicate all concerns and technical issues regarding the implementation of the customer rollout to internal customers for timely resolution

- Implement rollout material into SAP within the required timeline

- Perform post load audits of pricing, account partnerships, and customer master data to verify end results meet the required guidelines and contractual terms of the agreement

• Coordinate and communicate key data points with internal and external stakeholder sharing information as needed and providing timely progress reports on outstanding rollout requests

  • Includes initiating conversations with other business units and contacts in order to coordinate additional support requirements"

• Track and update all applicable reports and databases

• Promote the adoption of bests practices within the SA Business Management Team that are in alignment with the Strategic Account profitability goals

• Develop and maintain good working relationships with stakeholders including management, support, Salesforce, business unit contacts, and customers

• Special projects given by SA Manager(s) in support of agreed-upon department needs

• Other duties as assigned

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Are you a MATCH?

Required Education:

• Bachelor’s degree or combination of equivalent education and experience working in a related role

Required Length & Type of Experience:

• 1-2 years inside sales, customer service or relevant Airgas/industry experience

  • SAP navigation knowledge preferred 

  • Knowledge of industrial, medical and specialty gases, welding and safety products a plus

• Previous exposure to commercial contract language, terms, and conditions preferred

• Prior experience manipulating large datasets and analyzing data from multiple sources preferred

Knowledge, Skills & Abilities: 

• Relevant Microsoft Office or Google Suite experience required, with an emphasis on advanced skills in Excel or Google Sheets required

• Expert attention to detail along with ability to analyze, research, and manipulate data

• Displays business acumen through strong communication and decision-making skills

• Organized, self-motivated, resourceful, proactive individual that is comfortable working both independently and as a team member, taking ownership for assigned work

• Outstanding work ethic; driven to meet critical deadlines in a fast-paced environment by managing multiple tasks and adapting to changing priorities

• Ability to interact with and take direction from all levels of the Strategic Account team including management, the sales field and other members of the SA Business Management Team