RVP, Customer Expansion

Agiloft was named a Leader in the 2023 Gartner Magic Quadrant for Contract Life Cycle Management for the fourth year in a row. Contract Lifecycle Management (CLM) is one of the fastest-growing areas of enterprise sales, with a TAM projected to climb from $2B to $7B in the next 5 years.   The Agiloft Contract Lifecycle Management platform has won dozens of awards, including the Editor's Choice award from PC Mag, for the past five years in a row.   Agiloft has a highly differentiated value proposition which is uniquely appealing to enterprises: pre-built applications with a deeply configurable, no-code platform for integrated Business Process Management throughout an organization.   Agiloft is pioneering the applied use of Artificial Intelligence to enable next-generation business commerce at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies.   Additionally, 99% of employees who commented on Glassdoor would recommend Agiloft to a friend.
Position Overview
The RVP, Customer Expansion is a strategic leadership role responsible for driving revenue growth through the development and execution of effective upsell and cross sell strategies. This position requires a dynamic leader with a deep understanding of customer needs, market trends, and sales processes. The RVP, Customer Expansion will work closely with cross-functional teams to identify opportunities, develop tailored solutions, and implement programs that enhance customer value and increase sales.

Job Responsibilities

• Strategic Planning and Execution
• Develop and implement a comprehensive upsell strategy aligned with the company’s overall business goals.
• Identify target segments and develop tailored upsell approaches for different customer profiles.
• Continuously monitor and adjust strategies based on market trends, customer feedback, and performance metrics.


• Team Leadership and Development
• Lead and manage a team of upsell specialists, providing guidance, training, and support to achieve sales targets.
• Foster a culture of high performance, collaboration, and continuous improvement within the team.
• Set clear goals, performance metrics, and expectations for the upsell team.


• Cross-Functional Collaboration
• Work closely with solution consulting, customer success, sales development, and marketing teams to ensure alignment and integration of upsell strategies.
• Collaborate with customer success to develop and support upsell opportunities.
• Partner with marketing to create effective promotional materials and campaigns that drive upsell initiatives.


• Data Analysis and Reporting
• Utilize data and analytics to identify upsell opportunities, track performance, and measure the effectiveness of upsell initiatives.
• Provide regular reports and insights to senior leadership on upsell performance and revenue impact.
• Implement tools and systems to enhance data-driven decision-making within the upsell team.


• Revenue Growth
• Drive revenue growth through effective upsell strategies, ensuring a significant contribution to the company’s overall sales targets.
• Identify and pursue new revenue streams and market opportunities.
• Develop pricing and packaging strategies that maximize upsell potential.
• Other duties as assigned

Required Qualifications

• Minimum of 10 years of experience in sales, business development, or a related role, with at least 5 years in a leadership position focused on upselling or account management.
• Proven track record of developing and executing successful upsell strategies.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in data analysis and using CRM systems.
• Strategic thinking and problem-solving abilities.
• Customer-centric mindset with a strong focus on delivering value.

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that