RS Server

SUMMARY

Deliver food and beverage orders to guest rooms according to hotel specifications, courteously and efficiently. Also, assist in the maintenance of the room service area and equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Complete knowledge of all liquor brands beers and non-alcoholic selections available in Room service
• Knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
• Complete knowledge of designated glassware and garnishes for drinks
• Complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes; presentation and prices
• Complete knowledge of guest room layout, location and room numbers/names
• Complete knowledge of correct maintenance and use of equipment, use equipment only as intended
• Complete knowledge and comply with all departmental policies/service
• Answer room service phone within 3 rings, using correct salutations and telephone etiquette
• Complete opening side duties as assigned:

• Check quality and amount of all room service stock and supplies using checklist
• Fold/stack Room Service napkins
• Requisition all necessary supplies and transport from storeroom to Room Service
• Set tables and trays according to service standards
• Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic) according to service standards
• Ensure a sufficient supply of all silverware, glassware and chinaware for service.
• Prepare all cold food items (cereal, fruits, salad)
• Check cleanliness and condition of all equipment for use in Room service area, rectify any deficiencies
• Ensure all flowers and decorative items are fresh for guest use

• Retrieve all food orders from kitchen and place on table/tray in accordance with the departmental standards
• Retrieve all alcoholic beverages items from bar and place on table/tray in accordance with the departmental standards
• Transport table/trays from Room Service area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs
• Enter the guest room and place the table/tray by following the established departmental procedures
• Serve the food items and beverages to the guest in accordance with departmental standards
• Open serve wine/champagne bottles
• Anticipate guests’ needs, respond promptly and acknowledge all guests even when busy

• Maintain positive guest relations
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquires accurately
• Handle guest complaints following the six-step procedure and ensuring guest satisfaction
• Present check to guest for signature/payment. Adhere to all payment procedures established by accounting
• Set up and deliver amenities to designated rooms
• Monitor and maintain cleanline