Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Preferred Qualifications:   

• English language communications required.  

• Excellent telephone and guest services skills.  

• Advanced computer skills.  

• Requires full availability including days, nights, weekends, and holidays.  

• Thorough knowledge of food and beverage terminology.  

 

Responsibilities:  

• Takes and processes room service orders in a timely manner according to Loews standards.  

• Posts Amenity charges to guest accounts.  

• Completes room service paperwork to ensure proper billing of all charges to appropriate guest account.  

• Maintains room service tracking and control records and files.  

• Follows cash handling SOP and all other standards. 

• Dispatch runners/server to handle guest requests.  

• Other duties as assigned.