ROI / Customer Service Specialist

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Description

Customer Service / ROI Specialist

Come Work for Iron Mountain

At Iron Mountain, our Customer Service / ROI Specialist are required to focus specifically on the role of Customer Service and processing requests for medical records. You will be part of a dedicated workforce in a global company that celebrates the skills you bring. Elevate the power of your work! Read on to see if you may be a good fit.

Location: 3000 2nd Avenue South Birmingham, AL 35233

Hours: Monday - Friday 8:00am - 4:30pm (No Weekends)

Pay: 16.25 per hour + Benefits day 1 of employment

Requirements and Competencies:

• Customer Service / ROI Specialist is to focus specifically on the role of Customer Service Representative.

• Answer phone calls from requesters, look up request details in the online system for status check updates.

Experience:

• 1-3 years of Customer Service experience in a Healthcare environment REQUIRED

• 1-3 years of experience in healthcare, preferably in health information management or a release of information role.

Category: Operations Group