Roadside Assistance Phone Agent - PT Remote

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Roadside Assistance Phone Agent. This part-time position is a great fit for someone looking for a second job, who may already have a set schedule during the week.

Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.

Our customers’ safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.

U-Haul offers its Roadside Assistance Phone Agents:

· Education and work from home!

· Career paths available including work from home!

· Hourly base pay.

· Opportunity for base pay merit increases based on performance and acquired skillsets.

· Bilingual differential hourly base pay.

· Part-time benefits include Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.

Minimum Qualifications:

· Fluent in English.

· Intermediate keyboarding and computer skills.

· Active and Attentive listener.

· Ability to type while talking (40 WPM or higher is a plus).

· Ability to formulate sentences through written text.

· Ability to navigate and use multiple computer programs at once.

· Excellent verbal communication and listening skills.

· Clear speaking voice.

· General knowledge of U.S. and Canada geography.

· General knowledge of how to map a location using various programs or applications.

· Willingness to incorporate feedback to constantly improve performance.

· Possess can-do-confidence.

Education and Development Explained:

· Self-motivated education at our very own U-Haul University.

· Self-motivated supplementary eLearning.

· Assist customers within the first week of employment.

· Customer interactions with instructors’ support during initial education.

· Skillset-driven continued education coordinated by your manager.

· Fast-paced, hands-on instruction with a set schedule.

· Education is provided in an English setting only.

Scheduling for the Business Need

· The total number of hours scheduled each week will be based on business needs.

· We need coverage 24/7.

· We need you to work at least one weekend day. If you want to work both that’s great!

· Working holidays are required. We are open and customers need our help.

A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on working with you to make a schedule that works. However, if availability to work does not align with the needs of the business, the result may be less hours scheduled.

The following technical requirements must be met to work from home: 

*Computer requirements and internet speed will be verified, if interviewed. 

• A wireless or USB headset with a microphone. 

  • If wireless is determined to cause technical difficulty, a USB headset will be required. 

• Web cam for use during education and for interacting with your Manager (not for use with customers). 

• Minimum Internet speed requirements: 10MB down / 5MB up.  

  • Check your Internet speed at speedtestcustom.com.  Click dropdown menu below GO button and choose a Phoenix, AZ server.  

• Windows 11 OS is required.  

• Minimum<