RN, Telephone Triage & Clinical Support

General Information

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Work Location: Agoura Hills, USA Onsite or Remote Flexible Hybrid Work Schedule Monday-Friday, 8am-7pm, 4/10 hr shifts Posted Date 10/09/2024 Salary Range: $63.83 - 96.57 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 19491

Primary Duties and Responsibilities

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The Telephone Triage & Clinical Support Nurse functions as a member of the Patient Communication Center team in providing advanced clinical telephone support to patients and other callers, inbasket and other remote support to physicians, and limited in-clinic support to physicians. Telephone triage calls will involve assessment of patient needs and appropriate case disposition to ensure positive patient outcomes, and may include collaboration with clinic and hospital based providers. Clinical support includes assisting physician partners with management of messages and other communications within the Electronic Medical Record (EMR), as well as limited patient care in an outpatient setting.  Incumbent must have a strong clinical background and experience with an EMR.  

Salary Range: $63.83-$96.57

Job Qualifications

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Required

• CA RN License
• Possession of BCLS certification
• Possession of a BSN degree
• 5 years of recent Telephone Triage experience, urgent care, or ER/ED.
• Experience with a variety of specialties & sub-specialties
• Skill in analyzing information, problems, situations, practices, and procedures to recognize alternatives and provide solutions.
•  Skill in speaking English clearly and distinctly, with appropriate grammar.
•  Ability to interpret and describe patient assessments and identify nursing interventions. Must have pleasant and courteous telephone voice and manners.
• Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
• Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.
• Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and doctors.
• Skill in recognizing an emergency or high priority situation and taking appropriate and immediate action.
• Familiarity with Nursing regulations, institutional standards of care and risk management.
• Experience with various computer software, knowledge of Microsoft Word, Excel, Outlook,  and the internet.
• Typing skill